Payroll Specialist

Tes; Sheffield; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the education sector is looking for a skilled Payroll Support Specialist to join their Customer Operations team in Sheffield. The role involves resolving payroll queries, providing excellent customer service, and ensuring compliance with payroll legislation. The position offers a supportive work environment with opportunities for development and a hybrid work schedule.

Benefits

25 days annual leave, rising to 30

Discounted city centre parking

Lifestyle and wellbeing perks via My Benefits World

Qualifications

• 3+ years’ payroll experience, preferably in the education sector.
• Solid understanding of payroll legislation.
• Experience in handling software systems and data validation.

Responsibilities

• Respond to payroll queries across multiple channels.
• Handle complex queries related to tax and statutory leave.
• Support year-end processes and validate Year-To-Date data.

Skills

Customer service

Problem-solving

Communication

Education

CIPP or equivalent professional payroll qualification

GCSEs A*-C in Maths and English

A-levels preferred

Job description

3 days ago Be among the first 25 applicants

This range is provided by Tes. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Sheffield | Full-time, Permanent | Hybrid (3 days in the office, 2 days WFH)

We're on a mission to support schools and teachers with innovative, reliable solutions – and we’re looking for a skilled Payroll Support Specialist to join our Customer Operations team in Sheffield.

If you're a payroll pro who thrives on solving problems, delivering exceptional customer service, and wants to make an impact in education – this could be the role for you.

What You’ll Be Doing

As part of our dynamic payroll support team, you’ll:

Respond to payroll queries across multiple channels with professionalism and accuracy

Handle complex queries related to tax, pensions, NI, statutory leave, and deductions

Support year-end processes (P60s, P11Ds), and validate Year-To-Date data

Be a go-to technical expert on payroll and statutory requirements in the education sector

Collaborate with internal teams and external partners to deliver seamless support

Coach colleagues and contribute to continuous improvement in service delivery

Drive excellence in customer experience, aligned with KPIs and payroll compliance

What You’ll Need to Succeed:

• 3+ years’ payroll experience (education sector a bonus!)
• Preferably a professional payroll qualification (CIPP or equivalent)
• Solid understanding of statutory deductions and payroll legislation
• Confident communicator and natural problem-solver
• Skilled in handling software systems and data validation
• Calm under pressure, helpful, and ready to go the extra mile
• GCSEs A*-C in Maths and English + A-levels preferred

What You’ll Get in Return:

• 25 days annual leave (rising to 30!)
• Modern, central Sheffield office with hybrid flexibility
• ️ Discounted city centre parking
• Access to a full suite of lifestyle and wellbeing perks via My Benefits World

At Tes, we don’t just serve the education sector, we champion it. Our team is united by a shared purpose and empowered by cutting-edge tools and a supportive culture.

Ready to support the people who support our schools?

Apply now and help us power the future of education.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Administrative

• Industries

  Education Management and Software Development

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