Payroll Solutions Specialist – Client Care & Support

BrightHR; Manchester; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Enhanced holidays 25 days+5

Private health care

Pension scheme

Cycle to work

On-site gym

Job summary

BrightHR in Manchester is seeking a Payroll Specialist to provide expert payroll support and exceptional customer service. You will own payroll-related service issues, identify root causes, and resolve concerns, while maintaining detailed records in Salesforce and ensuring timely investigations by the payroll leadership team.

You will pro-actively contact at-risk clients to promote product usage and improve client sentiment, contributing to a best-practice service approach and meeting strict

Qualifications

• Customer service experience required and essential.
• Strong complaint handling and end-to-end resolution skills.
• In-depth knowledge of payroll practices and HMRC terminology.

Responsibilities

• Take ownership of payroll-related service issues and resolve promptly.
• Record service issues in Salesforce for accurate reporting.
• Collaborate with payroll leadership to ensure thorough investigations.

Skills

Customer service

Complaint handling

Payroll knowledge

Soft sales skills

Excellent listening

Communication at all levels

Tools

Salesforce

CRM systems

Payroll software

Job description

BrightHR in Manchester is seeking a Payroll Specialist to provide expert payroll support and exceptional customer service. You will own payroll-related service issues, identify root causes, and resolve concerns, while maintaining detailed records in Salesforce and ensuring timely investigations by the payroll leadership team.

You will pro-actively contact at-risk clients to promote product usage and improve client sentiment, contributing to a best-practice service approach and meeting strict