Senior Payroll Advisor

BrightHR; Manchester; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Enhanced holidays

Private health care

Pension scheme

Cycle2Work

On site Gym

Job summary

BrightHR in Manchester is seeking a Senior Payroll Advisor to manage payroll for a portfolio of clients, ensuring accurate processing and timely delivery. You will troubleshoot complex payroll issues, coordinate with third-party suppliers, and log cases in Salesforce.

You will guide first-line advisers on complex topics, identify chargeable consultancy opportunities, and keep payroll systems up to date while maintaining a high level of customer care and compliance with UK legislation.

Qualifications

• A minimum of 2 years proven experience of supporting software applications in a HR and/or Payroll environment.
• Awareness and understanding of UK payroll legislation (essential).
• Knowledge of HMRC reporting requirements for Payroll and data validation.
• Ability to balance all employee data (year to date) from the P11 and mirror in BrightHR Payroll Software.
• Effective communication across levels and strong customer care.

Responsibilities

• Triaging and troubleshooting complex payroll tickets and data issues.
• Replicating complex software issues in a UAT environment andhandoff to Second Line Support when needed.
• Identify workarounds for clients while cases are resolved and log Jira tickets as required.
• Respond to basic and complex client queries within the Payroll SLA.
• Attend calls with third-party payroll supplier and manage the open case queue.
• Act as escalation point for First Line Advisers on complex issues.
• Maintain Salesforce cases and ensure accurate data recording.
• Investigate issues to provide developers with clear bug context.
• Participate in team updates and provide feedback to Product for improvements.

Skills

UK payroll legislation

Payroll software

Data validation

Customer care

Stakeholder communication

Troubleshooting

Salesforce

Tools

Salesforce

BrightHR Payroll Software

Job description

Salary: Salary up to £40,000 • Location: ManchesterSenior Payroll AdvisorSalary up to £40,000LocationManchesterPurposeThe business now seeks a Payroll Administrator who will process all aspects of payroll for their portfolio of clients, ensuring a seamless journey for the customer.Reports toOutsourced Payroll Service ManagerHours of workMonday – Friday 8:30am – 5pmDay-to-day responsibilities include but are not limited to the below:Provide As a Senior Payroll Adviser, your duties will include, but are not limited to:The ability to triage and troubleshoot complex technical payroll tickets, identifying and resolving data upload and aiding client queries relating to technical issues found in product.Replicate any complex software issues in a UAT environment, and where necessary ensure an effective handoff to Second Line Support for any Technical Payroll Cases that require bug recording and Jira tickets raising.Pro-actively identify any suitable workarounds for clients while Software Technical Cases are being worked through to resolution.Ensuring all basic and complex client software related queries are responded to and resolved, adhering to the BrightHR Payroll SLA.Attend regular calls with our third party payroll supplier effectively managing the open case queue.Act as a point of escalation for the First Line Payroll Advisers on more complex or in-depth issues.Identify any potential chargeable consultancy work to bring in opportunistic revenue to the Payroll Service Team.Responsible for maintaining Salesforce, ensuring that all customer calls are logged as cases and dealt with against the correct account.Gathering in-depth and accurate information from the customer and investigating complex technical issues to time and to quality.Interpreting client behaviour when raising bug tickets so developers have a clear picture on what’s happened, in order to identify a potential root cause.Participating in regular team updates, presenting findings, and reporting departmental statistics when required.Regularly sending feedback through the Product team for feature developments and bug fixes.Ensuring your payroll and systems knowledge is always kept up to date.Key requirementsRequired skills and experienceYou will come from a technical payroll background and capable of meeting the following criteria:• A minimum of 2 years proven experience of supporting software applications in a HR and/or Payroll environment.An awareness and understanding of UK payroll legislation (essential).Knowledge of HMRC reporting requirements for Payroll and associated rules and data validation.The ability to be able to balance all employee data (year to date) from the P11 and mirror this accurately in the BrightHR Payroll Software to advise clients on how to correct any issues at employee level.The ability to communicate effectively with all levels, across internal and external stakeholders.Proven ability in delivering first rate customer care, always remaining patient and empathetic.Excellent attention to detail, time management and problem-solving skills.Willingness to learn and step outside your comfort zone.The ability to become a brand ambassador for BrightHR and its sister companies.Able to meet deadlines and prioritise tasks.BrightHR BenefitsEnhanced holidays – 25 days increasing to 27 after 2 years’ service and 28 after 5 years’ service (22 Days for Field Sales)Private health care cover after 5 years’ serviceNew business referral schemeAccess to Health ShieldAccess to the EAP serviceRefer a friend schemePaid birthday leavePension scheme contribution increasing to 5% after 5 years’ service and again to 7% after 7 years’ serviceGroup life insuranceEye care contributionFree fruit (office-based staff)Travel Season Ticket loan schemeMilestone recognitionDiscounted products – Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home ImprovementsPace health Club (situated in the park Inn) discounted gym membership and spa treatmentsPark Inn 20% food and drink discountNew Century 20% food and drink discountRevolution De Cuba 20% food and drink discountCycle 2 Work scheme* after probationary periodOn site GymBright Exchange perksValues & BehavioursLiving the company values of We care, We take action, we innovate, we inform, and we do the right thingWe lead by example and recognise those living our valuesWe drive the narrative by inspiring and engaging our teamWe collaborate with rigor and embrace diversity of thoughtWe deliver with a united voiceWe take ownership by staying close to team performance by Super Coaching and Walking the WalkWe keep our approach simple and stick to the playbook to deliver on promiseWe think critically and commercially, assess the situation before jumping to the solutionWe are BrightHR; the only software powered by HR, health & safety, and legal experts. Everything you need to simply manage your staff, all in one place, PLUS free tools to set your business apart.We are on a mission to transform people management for businesses. We’ve been making life easier for employers since 2015 with our range of innovative software, are providing HR, H&S, and business support to over 95,000 businesses globally.We are a people business. The market moves quickly and so do we. We put the customer first, working hard and always looking ahead, purposefully innovating to ensure peace of mind.BrightHR is an Equal Opportunity and Disability Confident Employer, committed to diversity and inclusion without regard to protected characteristics