Payroll, Pensions and HR Administrator

West Sussex County Council; Chichester; Hybrid; GBP 21,000 - 22,000; Full time

Benefits offered by this job

Local government pension scheme

25 days holiday + buy add'l leave

Flexible working options

Maternity, paternity, adoption leave

Volunteering opportunities

Job summary

West Sussex County Council is seeking a proactive Pensions Administrator based at County Hall, Chichester, with hybrid working options. The role covers pension administration across LGPS, Fire, NHS, Teachers, UNISON, NEST and more.

You will maintain records, ensure accurate benefits, and deliver high-quality service to staff and schools. Experience with pension schemes, data handling, and customer-facing duties will help you thrive in this role.

Qualifications

• Experience in pension administration or payroll support.
• Ability to use Excel and Word to maintain records and data.
• Strong customer focus and clear, empathetic communication.

Responsibilities

• Process pension scheme events and maintain member records.
• Support cyclical pension administration activities and statutory exercises.
• Ensure compliance with legislation, regulations and internal procedures.
• Assist with pension administration queries and data submissions.
• Support pension projects and regulatory remedy programmes.

Skills

Excel

Word

Customer focus

Communication skills

Job description

The Opportunity

Salary: £21,376 to £21,717 per annum, pro rata for 29 hours per week (£27,274 to £27,709 per annum is the full time equivalent)
Working pattern: Part time - 29 hours per week - flexible on pattern but must work in the office on a specified day which will be discussed at interview.
Contract type: Permanent
Location: Based at County Hall - Chichester, with hybrid working options.

We are looking for a proactive and detail-oriented Pensions Administrator to join our team. This varied role provides pension administration support across a range of schemes, including the Local Government Pension Scheme (LGPS), Fire Pension Scheme, NHS Pension Scheme, Teachers' Pension Scheme, UNISON Pension Scheme, NEST, and The People's Pension.

Working as part of a busy and supportive team, you will help ensure pension records are maintained accurately, member benefits are administered correctly, and customers receive a high-quality service.

Key duties for the Pensions Team role include:

• Process pension scheme events
• Maintain accurate member records and pension data in line with regulations and procedures.
• Support the delivery of cyclical pension administration activities and statutory exercises.
• Ensure compliance with relevant legislation, regulations and internal procedures.
• Assist with pension administration queries and data submissions.
• Support pension projects and regulatory remedy programmes, including the implementation of backdated pension scheme changes.
• Assist with complex pension reviews and exercises, such as the McCloud Remedy and Matthews Project, ensuring records are updated accurately and members receive the correct pension benefits.

What are we looking for?

To thrive in this role, you will need good knowledge of Excel and Word, be confident, flexible, resilient, organised, be able to balance priorities and deadlines and enjoy working as part of a team.

You will be comfortable working on routine payroll processing and related administrative tasks.

You will have experience working in a customer focussed role, with the ability to explain basic payroll information.

You will be dealing with council and school staff on the telephone and will need to demonstrate excellent customer care and communication skills, when responding to potentially sensitive payroll queries from staff.

You will also need to be able to work on your own initiative, organising your work appropriately and responding to changing priorities to meet agreed deadlines.

For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.

What's in it for you?

As well as adding real value to our service users and our communities, as an employer we recognise our employees are central in being able to achieve this. To recognise this, we want to help support your development and provide an great place to work ensuring you can fulfil your full potential, have access to a range of benefits including:

• an excellent local government pension scheme
• generous holiday entitlement of 25 days (plus opportunity to buy additional leave)
• a range of flexible working options, depending on your job role
• maternity, paternity, dependency and adoption leave
• volunteering opportunities

For a full list, please visit our Rewards and Benefits page.

Further information

The reference number for this role is CRS01072.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to 3 years referencing and a health check.

Equity, inclusion, accessibility and diversity is very important to West Sussex County Council. We welcome and encourage applications from people of all cultures, ethnicities, identities, backgrounds and lived experiences, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.

We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page.