Payroll & Pensions Administrator

Royal Surrey NHS Foundation Trust; Guildford; On-site; GBP 23,000 - 30,000; Full time

Job summary

Royal Surrey NHS Foundation Trust is seeking a Payroll & Pensions Administrator to ensure employees are paid accurately and on time and to support NHS Pension Scheme administration. The role requires strong administrative, IT and customer service skills, with attention to detail and the ability to work under pressure.

Experience with ESR, NHS payroll processes, NHS Pensions and NHS Terms and Conditions of Service is advantageous.

Qualifications

• 5 GCSEs or equivalent at grade A*-C including Maths and English
• NVQ 4 in Customer Service/Business Administration or equivalent work experience
• Intermediate level knowledge of Microsoft Office to include Outlook, Word and Excel

Responsibilities

• Process payroll and pension transactions accurately and in accordance with Trust procedures and statutory requirements
• Input and maintain employee data within ESR and associated payroll systems
• Undertake payroll calculations, including statutory payments and deductions such as PAYE, NI, SSP and SMP
• Support NHS Pension Scheme administration, including pension deductions and auto-enrolment requirements
• Respond to payroll and pension enquiries from employees and managers in a professional and timely manner
• Investigate discrepancies and take corrective action where required
• Maintain accurate employee records and ensure confidentiality at all times
• Work to strict deadlines while maintaining a high level of accuracy and attention to detail
• Support continuous improvement initiatives within the Payroll & Pensions service
• Undertake any other duties appropriate to the grade as required

Skills

Communication skills

Education

5 GCSEs incl Maths & English

NVQ 4 in Customer Service/Business Administration

Tools

Microsoft Office

Job description

We are looking to recruit a Payroll & Pensions Administrator who is passionate about delivering an excellent service to our employees. The successful candidate will have strong administrative and customer service skills, excellent attention to detail, and the ability to work accurately under pressure whilst meeting strict payroll deadlines.
Working within our friendly and supportive Payroll & Pensions Team, you will play an important role in ensuring employees are paid accurately and on time, while supporting the administration of NHS Pension Scheme arrangements and responding to payroll-related enquiries.
The ideal candidate will have experience of working in an administrative environment, strong IT skills, and a good understanding of customer service. Experience of ESR, NHS payroll processes, NHS Pensions and NHS Terms and Conditions of Service would be advantageous.
This is an excellent opportunity to develop your career within a busy and professional NHS Payroll & Pensions service.

Main duties of the job

Every day brings different and rewarding challenges in supporting the delivery of payroll and pension services to Trust employees.

• Processing payroll and pension transactions accurately and in accordance with Trust procedures and statutory requirements.
• Inputting and maintaining employee data within ESR and associated payroll systems.
• Undertaking payroll calculations, including statutory payments and deductions such as PAYE, National Insurance, SSP and SMP.
• Supporting NHS Pension Scheme administration, including pension deductions and auto-enrolment requirements.
• Responding to payroll and pension enquiries from employees and managers in a professional and timely manner.
• Investigating discrepancies and taking corrective action where required.
• Maintaining accurate employee records and ensuring confidentiality at all times.
• Working to strict deadlines while maintaining a high level of accuracy and attention to detail.
• Supporting continuous improvement initiatives within the Payroll & Pensions service.

Working for our organisation

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5,000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing programme alongside a strong commitment to developing your career. Our diverse and welcoming Royal Surrey family ensures you feel valued from your initial interview and throughout your time with us.

We are clinically led and provide joined-up care by bridging hospital and community services, alongside delivering regional specialist cancer care. Our main acute hospital site is in Guildford, with community sites at Milford, Haslemere and Cranleigh, and services delivered in patients’ homes across Guildford and Waverley.

We work in partnership with Ashford & St Peter’s Hospitals NHS Foundation Trust through a collaborative Group Model, supporting joined-up services, workforce flexibility and development opportunities.

The Care Quality Commission (CQC) has rated us as Outstanding. We are proud of our achievements and continue to invest in our people and infrastructure.

To learn more about life at Royal Surrey, please watch our short video: https://www.youtube.com/watch?v=R96pMboIYdo

Detailed job description and main responsibilities

• Accurately process payroll and pension transactions within agreed deadlines.
• Input and maintain payroll data on ESR.
• Process contractual changes, new starters, leavers and payroll variations.
• Ensure payroll payments comply with NHS Terms and Conditions of Service, HMRC regulations and statutory legislation.
• Undertake payroll checks and identify discrepancies prior to payroll processing.
• Support the administration of NHS Pension Scheme records and contributions.
• Assist with payroll reconciliations and audit requirements.
• Provide high-quality customer service and resolve payroll and pension queries effectively.
• Maintain confidentiality and comply with GDPR and Trust policies.
• Contribute to service development and continuous improvement activities.
• Undertake any other duties appropriate to the grade as required.

Qualifications

• 5 GCSEs or equivalent at grade A*-C including Maths and English
• NVQ 4 in Customer Service/Business Administration or equivalent work experience

Knowledge and Experience

• Intermediate level knowledge of Microsoft Office suite to include Outlook, Word and Excel

Skills and Capabilities

• Excellent verbal and written communication skills with the ability to use tact and able to communicate when there are barriers to understanding. Able to exchange confidential and sensitive information with staff and colleagues where agreement and co-operation is required