Employee Services Account Manager

East Lancashire Hospitals Nhs Trust; Rishton; On-site; GBP 40,000 - 55,000; Full time

Job summary

East Lancashire Hospitals NHS Trust in Lancashire is seeking a Payroll Account Manager to lead our payroll team within the Employee Services Department. You will manage payroll processing, ensure deadlines, and apply NHS terms and conditions with a focus on accuracy and compliance.

The role requires knowledge of NHS payroll, pensions, statutory legislation and ESR, plus strong data analysis and advanced Excel skills.

Qualifications

• Hold or study towards IPPM Diploma in Payroll Management or NVQ level six.
• Previous managerial experience.

Responsibilities

• Lead the payroll team within the Employee Services Department.
• Oversee workloads and task prioritisation.
• Maintain up-to-date knowledge of NHS payroll, pension and legislation.
• Extract, analyse and interpret complex payroll data from ESR reports.
• Provide senior level assistance across the department.
• Support audit requirements.

Skills

Payroll management

Team leadership

Advanced MS Office

Data analysis

Education

IPPM Diploma in Payroll Management or NVQ level 6

NHS payroll knowledge/experience equivalent

Tools

ESR system

Job description

Job overview

We are looking for an enthusiastic, dedicated, and talented Payroll Account Manager which will lead our well established Payroll Team. You will be required to work in a challenging but equally rewarding NHS payroll environment.

You should have comprehensive knowledge and experience, be working towards or hold a level 5 Payroll Qualification . Have an understanding of Payroll, Pensions, Statutory Legislation and NHS Terms and Conditions. You will be able to use ESR proficiently and you will be responsible for leading a team who deliver our client payroll services ensuring that deadlines are met in accordance with agreed schedules. You should have excellent communication skills both written and verbal and be able to work to a high degree of autonomy.

You are expected to have a high level of understanding and experience with the Microsoft Office Suite, in particular Excel, and the skills to manipulate data into the required format. You will be expected to work independently and proactively, using their own initiative.

This is an exciting opportunity to work at a senior level and to play a key role in contributing to the development of the service.

Main duties of the job

To support the ongoing development of an integrated Employee Service Department that embraces technology to provide an high quality, efficient and effective customer focused service.

To support the development of a team based culture focused on professionalism, meeting the needs of the customer and an environment which strives for continuous improvement and improved efficiency.

You will be responsible for management of the team including payroll processing, contribute to systems and staff development, provide information working in conjunction with the Employee Services Team Manager Payroll & ESR and provide senior level assistance across the whole department.

You will be expected to have specialised knowledge of NHS payroll, pension and statutory legislation and be able to extract, analysis and interpret complex information from reports.

Working for our organisation

Our Partnership brings together the five NHS provider Trusts with the Integrated Care Board (ICB) in Lancashire and South Cumbria to improve health and healthcare. The organisations across Lancashire and South Cumbria involved in the collaboration are Blackpool Teaching Hospital NHS Foundation Trust, East Lancashire Hospitals NHS Trust, Lancashire & South Cumbria NHS Foundation Trust, Lancashire Teaching Hospitals NHS Foundation Trust, and University Hospitals of Morecambe Bay NHS Foundation Trust. This is about working together as equal partners to make sure patients, their families and communities benefit across the whole of the area.
The aim is to reduce health inequalities and improve services, outcomes and people’s experiences of accessing healthcare. Our partnership also aims to ensure that Lancashire and South Cumbria is a great place to work.

We want to further improve quality by sharing skills and best practice, pooling our resources and standardising the way we work where possible to reduce unnecessary duplication. To achieve this we have created One LSC, which will oversee all corporate services for Lancashire and South Cumbria.

This is an exciting time to join a new collaboration, which is focused on a system-wide approach to better outcomes for patients and opportunities for staff.

Detailed job description and main responsibilities

• Responsible for the management and performance of a Payroll Team within the Employee Services Department.
• Responsible for overseeing the planning and prioritising of the workloads of payroll staff, ensuring that effective prioritising of tasks is achieved.
• Maintain and apply an up-to-date knowledge of, and ability to apply all current legislation in relation to all payroll, associated expenses, pension matters, terms and conditions of employment, both national and local e.g. Agenda for Change, Medical and Dental and VSM.
• Investigate and resolve complex queries and errors relating to the ESR system software, and the data produced by the system – ensuring that all issues are resolved by reporting to IBM or by changes made locally.
• Be responsible for all aspects in the delivery of services to the Trust or Client organisations, being the lead manager for that customer and the main point of contact.
• Assist in any audit requirements.

Qualifications and Education

Essential criteria

• Hold or be studying towards IPPM Diploma in Payroll Management or NVQ level six or demonstrate knowledge and experience to an equivalent standard within NHS payroll.
• Previous experience in managerial role

Knowledge and Experience

Essential criteria

• Demonstrate an expert knowledge of NHS Payroll Conditions and Procedures, the NHS Pension Scheme and current Statutory Legislation
• Demonstrate an advanced level of ability to effectively use Microsoft Office software
• Demonstrate an extensive knowledge of the workings of all pay related computer systems
• Understanding of security and Health and Safety issues