Payroll Implementation Consultant

Heywood; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Heywood is seeking a Payroll Implementation Consultant to join the Project and Implementation team. You will manage and deliver payroll software solutions to new and existing customers, providing UAT support and using SQL and Excel to ensure high-quality service.

You will collaborate with customers throughout the full payroll implementation lifecycle, including studies, training, testing, and post-implementation support, while mentoring junior staff in a hybrid working environment.

Qualifications

• Commitment to customers and delivering first-class consultancy services.
• A team player who can work well with others to deliver payroll software solutions on time and to budget.
• An inquisitive individual willing to challenge the norm to improve processes and practices.
• Able to work individually to produce process documentation, review procedure documentation, and produce training plans.

Responsibilities

• Deliver payroll software solutions to customers.
• Provide training, internally and externally, and test Heywood’s new payroll product modules as required.
• Provide 3rd line support to Service Desk on an ad hoc basis.
• Work with software developers to maintain and enhance the product.
• Produce high quality documentation – including Payroll Implementation Studies.
• Produce test plans and assist with release readiness testing.
• Document and maintain processes and procedures.
• Provide support and training both internally and externally.
• Mentor and guide junior team members.

Skills

Customer service

Teamwork

Process documentation

Training planning

Quality delivery

Tools

SQL

Excel

Job description

About You

Are you…

• committed to customers and to delivering first-class consultancy services?
• a team player who can work well with others to deliver payroll software solutions to customers on time and to budget?
• an inquisitive individual, willing to challenge the norm to help improve our processes and practices?
• Able to work individually to produce process documentation, review procedure documentation, and produce training plans?

If so, this could be the role for you…

The Role

As a Payroll Implementation Consultant, you will work as part of Heywood’s Project and Implementation team, effectively managing and delivering payroll software solutions to new and existing customers.

You will provide UAT support, ensuring processes and documentation are updated as well as using a variety of technical skills, including SQL and Excel, to deliver strong professional service to customers.

Key roles and responsibilities:

• Delivering payroll software solutions to customers
• Providing training, both internally and externally, and perform testing on Heywood’s new payroll product modules as required
• Providing 3rd line support to our Service Desk team on an ad hoc basis
• Working with software developers to maintain and enhance our product
• Producing high quality documentation – including Payroll Implementation Studies
• Producing test plans and assisting with release readiness testing
• Documenting and maintaining processes and procedures
• Providing support and training both internally and externally
• Mentor and provide guidance to junior team members

Payroll Implementation Consultants work collaboratively with customers throughout the full payroll implementation lifecycle, from initial payroll study through to full customer payroll implementation, training and post-implementation support throughout the project.

About Us

Heywood combines a passion for software with Agile methodologies to create modern software and data solutions and services for businesses, pension providers and third parties that help transform how their members and customers manage their lifelong financial journeys.

Working for an expanding established market leader, you will have a real voice to influence our evolution. Continued learning and progression is ingrained in our daily life, encouraged through a variety of forums from e-learning subscriptions and a monthly down-tools day (“Hive Day”) and communities of practice for learning and experimentation. Our open culture encourages wide participation and innovation.

We also reward our hard work through regular socials, organised by our people. Socials events include fiercely competitive bake-offs, Pride month office parties, sporting events, games nights and much more!

We are committed to a hybrid working model, combining remote and office-based working.

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