Implementation Consultant

Heywood; Manchester; Hybrid; GBP 42,000 - 56,000; Full time

Job summary

Heywood in Manchester is seeking an Implementation Consultant to deliver and configure software solutions for customers, provide UAT support, write ad-hoc scripts, and build bespoke interfaces.

You will train internally and externally, perform testing on new product modules, and support the Service Desk on an ad hoc basis, while managing multiple projects and maintaining documentation.

Qualifications

• Track record of managing multiple projects to meet deadlines.
• Ability to build strong relationships with customers.
• Advanced SQL coding skills (Oracle).
• Experience coding in at least one dynamic scripting language (e.g., Python, Node JS, PowerShell or Apache Groovy).
• Business reporting intelligence experience (using tools like BIRT, Tableau or Power BI).
• Knowledge of REST APIs and data migration; either using in-house tools or scripting migrations.
• Experience using SFTP servers to transfer data extracts for migrations.
• Proven background of tracking spend on projects against budgets, producing project documentation for customer sign-off and presenting at user groups, webinars and testing parties.
• Some experience within third line support, testing and customer training.

Responsibilities

• Deliver and configure software solutions for customers.
• Provide UAT support and write ad-hoc scripts.
• Build bespoke interfaces and update processes and documentation.
• Use various technical skills to deliver professional service to customers.
• Provide training internally and externally.
• Perform testing on Heywood’s new product modules.
• Offer third-line support to the Service Desk on an ad hoc basis (as needed).

Skills

Project management

Customer relationship

Advanced SQL

Scripting languages

BI reporting

REST APIs

Data migration

Budget tracking

Training delivery

Third line support

Tools

Oracle SQL

Python

Node.js

PowerShell

Groovy

BIRT

Tableau

Power BI

SFTP

Job description

About you

Are you…

• a team player who can work well with other consultants and project managers to deliver first class consultancy solutions and software solutions to customers on time and to budget?
• a self-starter with combined passions of delivering strong customer service and technological innovation?
• Excited for the opportunity to be presented with complex business problems and writing code to develop bespoke software solutions to accommodate varying customer requirements?
• willing to going above and beyond for your customers, delivering implementation projects to the highest standard?

If so, this could be the role for you…

The role

As an Implementation Consultant, your role involves delivering and configuring software solutions for our customers, providing UAT support, writing ad-hoc scripts, building bespoke interfaces, ensuring processes and documentation are updated and using a variety of technical skills to deliver strong professional service to customers.

You will provide training both internally and externally and perform testing on Heywood’s new product modules as required. Additionally, providing third line support our Service Desk team on an ad hoc basis.

You will have…

• A track record of managing multiple projects simultaneously to meet customer deadlines
• Skills to build strong relationships with customers
• Advanced SQL coding skills (any version, but we use Oracle)
• Experience coding in at least one dynamic scripting language (e.g., Python, Node JS, PowerShell or Apache Groovy)
• Business reporting intelligence experience (using tools like BIRT, Tableau or Power BI)
• Knowledge of REST APIs and standard HTTP methods and data migration; either using in-house tools or scripting migrations
• Experience using SFTP servers to transfer data extracts for migrations
• Proven background of tracking spend on projects against agreed budgets, producing project documentation for customer sign-off and presenting at user groups, webinars and testing parties
• Some experience within third line support, testing and customer training

About us

Heywood combines a passion for software with Agile methodologies to create modern software and data solutions and services for businesses, pension providers and third parties that help transform how their members and customers manage their lifelong financial journeys.

Working for an expanding established market leader, you will have a real voice to influence our evolution. Continued learning and progression is ingrained in our daily life, encouraged through a variety of forums from e-learning subscriptions and a bi-monthly down-tools day (“Hive Day”) and communities of practice for learning and experimentation. Our open culture encourages wide participation and innovation.

We also reward our hard work through regular socials, organised by our people. Social events include fiercely competitive bake-offs, Pride month office parties, sporting events, games nights and much more!

We are committed to a hybrid working model, combining remote and office-based working.

Discover more at vacancies

EDI statement

As an equal opportunities’ employer, Heywood is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Heywood.

Legal stuff

privacy-notices#jobapplicantprivacynotice