Implementation Consultant

Heywood; Altrincham; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid working model

Learning & development opportunities

Social events

Job summary

Heywood seeks an Implementation Consultant to deliver and configure software solutions for customers, provide UAT support, write ad-hoc scripts, build bespoke interfaces, and keep processes and docs up to date.

You will train users, support the Service Desk on demand, and work with multiple projects to meet deadlines while using SQL, REST APIs, and BI tools to drive customer success.

Qualifications

• Track record of managing multiple projects to meet deadlines.
• Ability to build strong customer relationships.
• Advanced SQL coding skills (Oracle).
• Experience coding in dynamic scripting languages (e.g., Python, Node.js, PowerShell, Groovy).
• Experience with BI tools (Tableau, Power BI, or similar).
• Knowledge of REST APIs and data migration processes.
• Experience using SFTP for data transfers.
• Track record of monitoring project budgets and producing documentation for customer sign-off.

Responsibilities

• Deliver and configure software solutions for customers.
• Provide UAT support and write ad-hoc scripts.
• Build bespoke interfaces and update processes and documentation.
• Provide internal and external training and perform testing on new modules.
• Offer third-line support to the Service Desk as needed.

Skills

Project management

Customer relationship

SQL

Dynamic scripting languages

BI tools

REST APIs

Data migration

SFTP

Budget tracking

Documentation

User training

Tools

Oracle

Job description

• a team player who can work well with other consultants and project managers to deliver first class consultancy solutions and software solutions to customers on time and to budget?
• a self-starter with combined passions of delivering strong customer service and technological innovation?
• Excited for the opportunity to be presented with complex business problems and writing code to develop bespoke software solutions to accommodate varying customer requirements?
• willing to going above and beyond for your customers, delivering implementation projects to the highest standard?

If so, this could be the role for you…

The role

As an Implementation Consultant, your role involves delivering and configuring software solutions for our customers, providing UAT support, writing ad-hoc scripts, building bespoke interfaces, ensuring processes and documentation are updated and using a variety of technical skills to deliver strong professional service to customers.

You will provide training both internally and externally and perform testing on Heywood’s new product modules as required. Additionally, providing third line support our Service Desk team on an ad hoc basis.

You will have…

• A track record of managing multiple projects simultaneously to meet customer deadlines
• Skills to build strong relationships with customers
• Advanced SQL coding skills (any version, but we use Oracle)
• Experience coding in at least one dynamic scripting language (e.g., Python, Node JS, PowerShell or Apache Groovy)
• Business reporting intelligence experience (using tools like BIRT, Tableau or Power BI)
• Knowledge of REST APIs and standard HTTP methods and data migration; either using in-house tools or scripting migrations
• Experience using SFTP servers to transfer data extracts for migrations
• Proven background of tracking spend on projects against agreed budgets, producing project documentation for customer sign-off and presenting at user groups, webinars and testing parties
• Some experience within third line support, testing and customer training

About us

Heywood combines a passion for software with Agile methodologies to create modern software and data solutions and services for businesses, pension providers and third parties that help transform how their members and customers manage their lifelong financial journeys.

Working for an expanding established market leader, you will have a real voice to influence our evolution. Continued learning and progression is ingrained in our daily life, encouraged through a variety of forums from e-learning subscriptions and a bi-monthly down-tools day ("Hive Day") and communities of practice for learning and experimentation. Our open culture encourages wide participation and innovation.

We also reward our hard work through regular socials, organised by our people. Social events include fiercely competitive bake-offs, Pride month office parties, sporting events, games nights and much more!

We are committed to a hybrid working model, combining remote and office-based working.

Discover more at https://heywood.com/vacancies

EDI statement

As an equal opportunities’ employer, Heywood is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Heywood.

Legal stuff

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