Payroll Client Services Lead – UK Delivery

Forvis Mazars in the UK; Birmingham; Presencial; GBP 40.000 - 60.000; Jornada completa

Descripción de la vacante

Forvis Mazars in the UK is seeking an Assistant Manager to join the payroll client services team. You will lead a group delivering UK payrolls for a diverse client base and act as the main contact for key clients, ensuring accurate, on-time payroll processing in line with legislation.

You will coach 8–10 team members, drive process improvements, and contribute to broader payroll governance and client service standards across the practice.

Formación

• Experience delivering payroll services for UK clients in a bureau, outsourcing, or professional services setting.
• Strong understanding of PAYE, NIC, pensions, statutory payments and HMRC reporting obligations.
• Proven ability to coach and develop a payroll team of 8–10 members.
• Track record of ensuring payrolls are delivered accurately and on time.

Responsabilidades

• Ensure day-to-day delivery of client payrolls within the team.
• Review payroll calculations, reports, and outputs before client submission.
• Act as escalation point for complex client queries.
• Maintain knowledge of UK payroll legislation and reporting obligations.
• Identify opportunities to improve payroll processes and automation.
• Monitor deadlines and team capacity to meet service commitments.
• Support risk management with quality procedures and documentation.
• Supervise, coach and support team members.
• Provide timely feedback to drive quality and development.
• Model professional standards and client service excellence.
• Support training and knowledge sharing across the payroll department.

Conocimientos

UK payroll delivery

Team leadership

Client relationship management

UK payroll legislation

Process improvement

Attention to detail

Descripción del empleo

Forvis Mazars in the UK is seeking an Assistant Manager to join the payroll client services team. You will lead a group delivering UK payrolls for a diverse client base and act as the main contact for key clients, ensuring accurate, on-time payroll processing in line with legislation.

You will coach 8–10 team members, drive process improvements, and contribute to broader payroll governance and client service standards across the practice.