Payroll Assistant

Parkdean Resorts; North East; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading holiday park company in the UK is seeking a payroll expert to ensure smooth payroll operations. The role involves handling queries, end-to-end payroll processing, and delivering first-class customer service. Ideal candidates have strong interpersonal skills, experience in high-volume payroll environments, and a proactive approach. This position offers a supportive culture with discounts, wellness programs, and a commitment to employee wellbeing.

Benefits

Employee Assistance Programme with 24/7 helpline

50% discount on holidays

30% discount on food and leisure activities

Deals on local brands and services

Qualifications

• Must be passionate about customer service.
• Able to take responsibility for own work while supporting colleagues.
• Flexible and able to work under pressure.

Responsibilities

• Contribute to the effective working of the payroll team.
• Administer end-to-end payroll processing.
• Post payroll transactions, investigate and resolve queries.
• Process weekly and monthly payrolls.
• Manage shared inboxes related to payroll.
• Regularly communicate with customers to support partnership.
• Work closely to ensure accurate payroll data.
• Ensure accurate and timely service delivery.

Skills

Excellent interpersonal and communication skills

High quality and 1st class customer service

Highly numerate and analytical

Experience in high volume payroll environment

Competent in producing manual calculations

Ability to work towards KPIs and SLAs

Highly organised and self-motivated

Job description

You’ll be the go-to expert for all things payroll - handling queries from employees and across the business with confidence and accuracy. From payment questions and tax queries to payroll reports and manual calculations, you’ll make sure every detail runs smoothly. You’ll also support general admin tasks, ensuring every process is completed efficiently. Above all, you’ll deliver a first-class service to both internal teams and external partners.

So, why Parkdean Resorts?

Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer :

• You’re never on your own with our Employee Assistance Programme! It comes with a 24 / 7 confidential helpline for counselling and support - because your wellbeing is our top priority.
• A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
• A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
• Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.

We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.

What you will be doing...

• Contribute to the effective working of the payroll team to ensure 1st class, seamless service delivery.
• Administer end-to-end payroll processing.
• Post payroll transactions and investigate and resolve queries.
• Process weekly and / or monthly payrolls.
• Manage shared inboxes and other information received in relation to payroll.
• Regularly communicate with our customers to support partnership working.
• Work closely with our colleagues to ensure we have accurate payroll data.
• Ensure accurate and timely delivery of service.

Some of the skills and experience we are looking for :

• Excellent interpersonal and communication skills
• Commitment to high quality and 1st class customer service
• Highly numerate and analytical with excellent attention to detail
• Passionate about customer service
• Experience of high volume, fast paced payroll environment
• Able to take responsibility of your own work as well as supporting your colleagues in maintaining high standards
• Competent in producing manual calculations
• Experience of continuous improvement
• Ability to work towards KPIs and SLAs
• Flexible and the ability to work in pressurised situations and deliver to agreed timescales
• Positive attitude
• Highly organised, self-motivated who is proactive in their approach

Whatever you do, please don’t filter yourself out! We are often flexible when considering an applicant’s skills and experience for a role. So, don’t be put off if you don’t tick all the boxes.

Are we the right fit for you?

At Parkdean Resorts we don’t leave unforgettable moments to chance.

We pitch in, we have fun, and we grow, inspiring each other to make great things happen every, single, day. We’re Parkdean people, and we do everything we can to ensure our guests and owners create amazing memories.

Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.

We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability.