Payroll administrator

Sense; Birmingham; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Group Personal Pension

Generous annual leave

Job summary

Sense is seeking a Payroll Administrator to join our friendly Payroll team in Birmingham. This full-time permanent role is based on-site, with 2-3 days per week in the Birmingham office, reporting to the Payroll Lead.

You will maintain employee records, process payroll information and respond to queries, contributing to accurate and timely payroll delivery. You will collaborate with colleagues across the organisation, support monthly payroll processing, pensions and auto-enrolment compliance,

Qualifications

• Experience with payroll processes and data accuracy.
• Strong attention to detail and ability to handle sensitive information.

Responsibilities

• Processing new starters, leavers and employee changes, ensuring payroll records are accurate and up to date.
• Monitoring the Payroll inbox and responding to employee queries in a professional and timely manner.
• Supporting the input and checking of monthly payroll information, including variable pay and holiday payments.
• Working closely with managers and the People and Culture team to resolve payroll queries and obtain accurate information.
• Updating pension records and supporting compliance with auto-enrolment requirements.
• Preparing and reviewing payroll reports, identifying discrepancies and supporting accurate record keeping.
• Assisting with payroll audits and compliance reporting.
• Maintaining confidential payroll documentation and ensuring employee information is handled securely.

Skills

Attention to detail

Communication skills

Numerical aptitude

Team collaboration

Tools

Payroll systems

Microsoft Office

Job description

Payroll Administrator

We are looking for a Payroll Administrator to join our friendly Payroll team at Sense! This is a full time permanent role working 2-3 days per week from our Birmingham office. Reporting to our Payroll Lead, you will play an important role in supporting the accurate and timely delivery of our payroll processes. You will work closely with colleagues across the organisation, maintaining employee records, processing payroll information and responding to queries. This is a fantastic opportunity to develop your payroll knowledge and experience within a supportive team.

Company: Sense

Salary: £26345

Hours: Full-time

Location: Birmingham, B29 6NA

Working pattern: On-site

Job type: Permanent

Posting date: 3 Nov 2026

Closing date: 24 Nov 2026

Key responsibilities

• Processing new starters, leavers and employee changes, ensuring payroll records are accurate and up to date.
• Monitoring the Payroll inbox and responding to employee queries in a professional and timely manner.
• Supporting the input and checking of monthly payroll information, including variable pay and holiday payments.
• Working closely with managers and the People and Culture team to resolve payroll queries and obtain accurate information.
• Updating pension records and supporting compliance with auto‑enrolment requirements.
• Preparing and reviewing payroll reports, identifying discrepancies and supporting accurate record keeping.
• Assisting with payroll audits and compliance reporting.
• Maintaining confidential payroll documentation and ensuring employee information is handled securely.

About you

We need someone who is organised, approachable and enjoys working with numbers and people. You will have excellent attention to detail, strong communication skills and a commitment to providing a high‑quality service to colleagues.

What you will bring

• Strong administration and organisational skills, with excellent attention to detail.
• Experience using Microsoft Office and confidence working with computerised systems.
• A customer‑focused approach, with experience responding to queries and supporting colleagues.
• Good communication skills, with the ability to explain information clearly and professionally.
• The ability to manage your workload effectively and meet deadlines.
• A proactive, collaborative approach and a willingness to learn.
• Previous experience working in payroll, using payroll systems or knowledge of PAYE and National Insurance legislation would be advantageous, but isn't essential.

About Sense

We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

Our Values

• We’re better together
• We’re creating change
• We’re always learning

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. For more information please visit: https://www.sense.org.uk/about-us/equality-and-diversity/

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.

Proud member of the Disability Confident employer scheme