Payouts Administrator

CBC Resourcing Solutions; Havant; Hybrid; GBP 30,000 - 33,000; Full time

Job summary

CBC Resourcing Solutions is seeking a Payouts Administrator in Southampton on a hybrid basis. The role involves processing payouts and supporting the customer journey, ensuring compliance with policy and QA standards while collaborating with the team.

The successful candidate will handle documentation, pay-out processes, and financial correspondence, contributing to service levels and process improvements within the investment finance division.

Qualifications

• Experience in processing payouts and financial documentation is desirable.
• Strong attention to detail and adherence to policies.
• Customer-focused mindset with professional standards.

Responsibilities

• Ensure objectives and KPI's are achieved or exceeded.
• Provide administrative support across the customer journey from documentation to pay-out.
• Collate information to assist with new business proposals in line with policies.
• Produce financial documentation required for customer signature.
• Review new business files and progress agreements to pay-out per procedures.
• Ensure agreements are uploaded to the Lease Administration System accurately.
• Maintain quality work in line with departmental standards and customer-first focus.
• Participate in ongoing learning of processes and procedures.

Job description

Payouts Administrator

Southampton - hybrid

£30,000 to £33,000 plus fantastic bonus and benefits

Our client is the subsidiary of a niche banking group and specialises in the provision of Invoice Finance and Asset Finance.

Due to growth they are looking for a Payouts Administrator. Working in a fast-paced, highly motivated team, you will provide support across processing areas of the Customer journey. From documentation through to pay-out ensuring that policies and procedures are followed in line with an agreed quality assurance and accreditation framework, in a timely manner to ensure service levels are achieved across the customer journey. Through effective collaboration and communication with colleagues.

As a member of the new business administration team. You will support the delivery of our service excellence commitments by providing but not limited to, the following:

• Ensure all objectives and KPI's are achieved or succeeded
• Being a positive influencer within the team, delivering good behavioural and professional standards in line with the bank's values and behavioural framework
• Managing the administrative life cycle of proposals from receipt of enquiry through to completion and pay-out in line with departmental procedures
• Collating all relevant information to assist with the completion of new business proposals in line with policies and procedures;
• Produce financial documentation required for customer signature
• Review new business files and progress agreements to pay-out, ensuring that they have been processed in line with policies and procedures
• Ensure that agreements are uploaded accurately to the Lease Administration System
• Ensure quality work is completed inline with the expected departmental standards
• Ensure a customer first activity is delivered across all multiple customer propositions
• Participate and contribute to learning varied process in line with current procedures