Payouts Administrator

Confidential; Greater London; Hybrid; GBP 36,000 - 42,000; Full time

Benefits offered by this job

Bonus

Benefits package

Job summary

Confidential in London is seeking a Payouts Administrator to join our hybrid working team. You will manage administrative support for live agreements, banking settlements, and customer service in-life operations, ensuring accurate processing and timely responses.

Key responsibilities include onboarding brokers, scanning AF contracts, performing bank reconciliations, and maintaining data in the banking system to support reporting and controls.

Responsibilities

• Provide all customers with a welcome pack to UTB following the on boarding process.
• Ensure all AF contracts are scanned.
• Provide administrative support within the Customer Services team including calculating settlement figures, dealing with customer enquiries and updating customer details.
• To perform bank reconciliations and post receipts correctly to the appropriate agreement.
• To ensure that all end of lease activity is performed accurately.
• Adhere to key controls: signature list, clear desk, compliance training.
• Log customer complaints.
• Challenge relevance of established business practices and display a solutions focused attitude to all problems faced.
• Ensure all welcome packs are completed and mailed within 2 weeks hours of receipt of activation of agreement.
• Maintain files and update the banking system for reporting.
• Assist the operations team with any administrative support as required.

Job description

Payouts Administrator

London (hybrid working)

36,000 to 42,000 plus bonus and benefits

Our client is an award winning bank providing a broad range of products to their customers. Well established and based in central London they are looking to recruit an Operations Executive to join their growing team.

The successful Operations Executive will be responsible for providing administrative support of live agreements and general administrative Customer Services and In-life Operations duties.

You will also be responsible for administrative support for broker management process including on boarding and regular reviews.

The successful Operations Executive will;

• Provide all customers with a welcome pack to UTB following the on boarding process.
• Ensure all AF contracts are scanned.
• Provide administrative support within the Customer Services team including calculating settlement figures, dealing with customer enquiries and updating customer details.
• To perform bank reconciliations and post receipts correctly to the appropriate agreement.
• To ensure that all end of lease activity is performed accurately.
• Ensure all Key controls are adhered to including working within the current signature list, clear desk policy, completing compliance training within deadlines. Logging customer complaints.
• Challenge relevance of established business practices and display a solutions focused attitude to all problems faced.
• Ensure all welcome packs are completed and mailed within 2 weeks hours of receipt of activation of agreement.
• General file maintenance and updating Banks accounting system and information databases to enable the production of good quality management information and reporting.
• Assisting the operations team with any administrative support as required.