Payouts Administrator

Quick Car Finance; Bournemouth; Ibrido; GBP 21.000 - 27.000; Tempo pieno

Vantaggi offerti da questo lavoro

Company pension

Wellbeing programme

Gym membership

Free breakfast

Referral programme

Dog-friendly office

Holiday entitlement

Descrizione del lavoro

Quick Car Finance in Bournemouth is seeking a Payouts Administrator to ensure finance payouts are processed quickly, accurately, and compliantly. The role involves working with customers, car dealers, and lenders and is partly phone-based, with a typical daytime schedule on weekdays.

You will support the Sales Team, manage documentation, and help maintain strong partner relationships. A proactive, detail-oriented, and communicative mindset is essential to succeed in this fast-paced environment.

Competenze

• Inbound/outbound customer service experience essential.
• Experience in an FCA regulated environment preferred but not essential.

Mansioni

• Support Sales Team to handle finance applications efficiently.
• Build and maintain relationships with lenders and dealerships.
• Monitor and follow up on finance documentation for payout.
• Ensure compliance with regulatory requirements and internal standards.
• Assist customers with completing finance documents.
• Promote the company positively at every opportunity.

Conoscenze

Customer service

Administration

Communication

Attention to detail

Phone-based work

FCA regulated environment

Descrizione del lavoro

As a Payouts Administrator, you will be responsible for working with customers, car dealers and our lenders to ensure that finance is paid out quickly, efficiently and compliantly. You'll help ensure that all customers receive the high quality service we're known for when finding and funding their perfect vehicle.

This is a fast-paced and varied role and is partially phone based.

Key Responsibilities

• Support our Sales Team to ensure that customer's car finance applications are handled professionally and efficiently
• Build and maintain good relationships with our partner lenders and third party dealerships
• Monitor and follow-up on the completion of all documentation required for finance to be paid out
• Ensure that finance is provided in compliance with regulatory requirements, as well as to our lenders and our own internal standards
• Provide assistance to customers completing their finance documents
• Help promote the company positively at every opportunity

What You'll Need

• A positive, can-do attitude and a willingness to learn
• Good communication skills, both written and oral
• Well organised with great attention to detail
• Confidence to challenge our Sales Account Managers when necessary
• Ability to quickly and accurately enter information, produce documentation, and supply information
• Previous experience in an inbound/outbound customer service or support/administration role (essential)
• Experience of working in an FCA regulated environment (preferred but not essential)
• Minimum 1 year administrative experience required
• Ability to reliably commute to Bournemouth BH1 1BZ
• 28 days holiday
• Company pension scheme
• Health and wellbeing programme
• Free gym membership
• Free breakfast daily
• Employee referral programme
• Dog-friendly office

Schedule

• 8 hour shifts
• Day shift
• Monday to Friday
• Weekend availability may be required