Payments Strategy & Operations Lead (Remote/Hybrid)

Monzo; Cardiff; Hybrid; GBP 86,000 - 101,000; Full time

Benefits offered by this job

Learning budget

Macbooks provided

Home office support

Job summary

Monzo is seeking a Senior Strategy and Operations Manager for Payments. This role blends strategic direction with hands-on delivery, balancing long‑term vision with day‑to‑day execution.

You will model impacts, track performance, and surface insights to guide prioritisation across products, squads, and partnerships. You will partner with Product, Engineering and Data teams to drive clarity, own the performance rhythm, and scope new commercial bets as Monzo expands its lending and payment

Qualifications

• Strategic mind capable of seeing the bigger picture, thinking in systems, and anticipating future trends
• Exceptional problem-solving skills with analytical rigour, commercial viability, and execution certainty
• Adaptability and ownership; thrives in ambiguity and evolving environments
• Collaborates across business units; influences without formal authority
• Commercial mindset with data-driven prioritisation decisions
• Analytical rigour; navigate large datasets to solve unstructured problems
• Collaborative mindset; cross-functional with ML and Data/Analytics Engineering
• Operational excellence; improve how teams work for efficiency and focus

Responsibilities

• Driving strategic clarity: Supporting the GM of Payments and leadership team in defining, tracking, and evolving Payments's strategic direction to align with Monzo's wider mission
• Data-Driven Problem Solving: Dive into large, complex datasets to uncover insights, diagnose operational challenges, and independently design scalable solutions.
• Translating data into action: Building and maintaining data-informed views of performance across products, squads, and initiatives; using insights to inform priorities and trade-offs
• Cross-Functional Collaboration: Partnering with Product, Engineering, Data and Design teams to bridge ideas and strategic business execution
• Owning business performance rhythm: Leading monthly business reviews, reporting, and governance materials to keep the collective aligned and accountable
• Shaping new opportunities: Scoping new bets through market sizing, commercial modelling, partnerships evaluation, and budget/forecast analysis
• Making the org more effective: Balancing KTLO, BAU, and growth work; supporting resourcing and squad setup decisions
• Connecting the dots: Ensuring consistent communication and alignment across Payment squads and with Monzo collectives
• Scale & Geographic Expansion: Playing a pivotal role in scaling our lending book and supporting launch operations as we expand to new geographies
• Bringing teams together: Leading Payments All Hands, goals processes, and strategic forums for cohesion and momentum

Skills

Strategic acumen

Problem solving

Adaptability & ownership

Collaboration & influencing

Commercial mindset

Analytical rigour

Collaborative mindset

Operational excellence

Job description

Monzo is seeking a Senior Strategy and Operations Manager for Payments. This role blends strategic direction with hands-on delivery, balancing long‑term vision with day‑to‑day execution.

You will model impacts, track performance, and surface insights to guide prioritisation across products, squads, and partnerships. You will partner with Product, Engineering and Data teams to drive clarity, own the performance rhythm, and scope new commercial bets as Monzo expands its lending and payment