Payments & Billing Team Lead

Derby City Council; East Midlands; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

LGPS pension scheme

Team Derby Rewards discounts

Tusker Car Benefit Scheme

Generous annual leave (27+ days)

Job summary

Derby City Council is seeking a proactive Team Supervisor to lead the Payments & Billing function within the Accounts Receivable team. You will allocate work, monitor performance, and ensure payments are processed accurately and on time.

You will supervise a team of officers, provide day-to-day support, and produce statistical information to evidence operational and staff performance. The role requires strong leadership in a high-volume finance environment.

Qualifications

• Extensive, proven experience supervising a large team in a high-volume, performance-focused environment.
• Confident communication and negotiation skills for difficult conversations.
• Experience using business finance systems and Microsoft packages.

Responsibilities

• Supervise and support a team of Accounts Receivable Assistants, including regular one-to-ones and performance reviews.
• Oversee workload prioritisation and timely allocation of payments and query responses.
• Monitor performance indicators and address backlogs or issues.
• Provide guidance on complex or sensitive cases, including vulnerable customers.
• Ensure compliance with legislation, regulations and council policies (data protection, financial regs, equality).
• Collaborate with Finance and other services to resolve queries and carry out daily tasks.
• Prepare and present reports and performance data to managers and stakeholders.
• Develop and improve procedures and systems to enhance efficiency of Payments & Billing.
• Support training and induction of new and existing team members.
• Handle customer escalations professionally and solutions-focused.

Skills

Team supervision

Communication & negotiation

Finance systems experience

Microsoft Office

Record keeping

Workload prioritisation

Reporting & statistics

Policy & regulatory compliance

Tools

Microsoft Office

Accounts Receivable software

Job description

Derby City Council is seeking a proactive Team Supervisor to lead the Payments & Billing function within the Accounts Receivable team. You will allocate work, monitor performance, and ensure payments are processed accurately and on time.

You will supervise a team of officers, provide day-to-day support, and produce statistical information to evidence operational and staff performance. The role requires strong leadership in a high-volume finance environment.