Team Supervisor

Derby City Council; East Midlands; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

LGPS pension scheme

Team Derby Rewards discounts

Tusker Car Benefit Scheme

Generous annual leave (27+ days)

Job summary

Derby City Council is seeking a proactive Team Supervisor to lead the Payments & Billing function within the Accounts Receivable team. You will allocate work, monitor performance, and ensure payments are processed accurately and on time.

You will supervise a team of officers, provide day-to-day support, and produce statistical information to evidence operational and staff performance. The role requires strong leadership in a high-volume finance environment.

Qualifications

• Extensive, proven experience supervising a large team in a high-volume, performance-focused environment.
• Confident communication and negotiation skills for difficult conversations.
• Experience using business finance systems and Microsoft packages.

Responsibilities

• Supervise and support a team of Accounts Receivable Assistants, including regular one-to-ones and performance reviews.
• Oversee workload prioritisation and timely allocation of payments and query responses.
• Monitor performance indicators and address backlogs or issues.
• Provide guidance on complex or sensitive cases, including vulnerable customers.
• Ensure compliance with legislation, regulations and council policies (data protection, financial regs, equality).
• Collaborate with Finance and other services to resolve queries and carry out daily tasks.
• Prepare and present reports and performance data to managers and stakeholders.
• Develop and improve procedures and systems to enhance efficiency of Payments & Billing.
• Support training and induction of new and existing team members.
• Handle customer escalations professionally and solutions-focused.

Skills

Team supervision

Communication & negotiation

Finance systems experience

Microsoft Office

Record keeping

Workload prioritisation

Reporting & statistics

Policy & regulatory compliance

Tools

Microsoft Office

Accounts Receivable software

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job title Team Supervisor Job reference 000012630 Date posted 02/11/2026 Application closing date 16/11/2026 Working Pattern Full time Salary Grade G £34,237 to £37,563 a year Contractual hours 37 Basis Full time Job category/type Finance / Accounting Attachments Blank Job description

Salary: £34,237 - £37,563 a year
Location: The Council House
Hours: 37 hours a week
Closing Date: Monday 16th July
DBS Requirement: No
Contract Type: Permanent
Are you an experienced and proactive team supervisor/manager in a financial environment looking for a new challenge.
We are seeking a Team Supervisor to lead the Payments & Billing function within our Accounts Receivable team. You will be responsible for allocating and monitoring work across the team to maximise income collection and ensure payments are processed accurately and on time.
You will supervise a team of officers, providing day-to-day support and guidance to maintain high performance, ensure compliance with legislation, and uphold Council policies and procedures. You will also be responsible for producing and analysing statistical information to monitor and evidence both operational and staff performance

The Opportunity

In the role of Team Supervisor , here’s an example of what you’ll be doing to make an impact:

• Supervise and support a team of Accounts Receivable Assistants, including regular one-to-ones, performance reviews and objective setting.
• Oversee the effective management and prioritisation of the team’s caseload, ensuring timely and appropriate allocation of payments & answering of queries
• Monitor workload and performance indicators, taking action to address any backlogs or issues.
• Provide advice and guidance to team members on complex or sensitive cases, including those involving vulnerable customers.
• Ensure that all team activity complies with relevant legislation, regulations and council policies (including data protection, financial regulations and equality considerations).
• Work closely with colleagues in Finance, and other service areas to resolve queries, and obtain information to carry out daily tasks.
• Prepare and present reports, performance data and recommendations to managers and stakeholders as required.
• Contribute to the development, review and implementation of procedures, processes and systems to improve the efficiency and effectiveness of the Payments & Billing function.
• Support the training, development and induction of new and existing team members.
• Handle customer escalations and complaints in a professional and solution-focused manner.

About You

To be successful in this role, you’ll ideally have...

• Extensive, proven experience of successfully supervising a large team in a high-volume, performance-focused environment
• Confident communication and negotiation skills, with the ability to handle difficult conversations professionally
• Experience of using business finance systems and Microsoft packages
• Ability to maintain accurate computer records.
• Ability to prioritise workloads and meet deadlines.
• A flexible approach to the management of yours and your teams caseloads
• Prepare reports and statistical information
• Knowledge of Accounts Receivable processes

Who We Are

At Derby City Council, we're proud to deliver over 250 essential services that support our residents, communities and businesses. Guided by our vision to create an Inclusive, Green, Growing and Vibrant City, we put people at the heart of everything we do.

Our values shape how we work every day. We believe in Great People, One Team, we're Bold in embracing change, Strong in delivering for our communities, and We Care about making a positive difference.

Join us and you'll be part of an ambitious, collaborative organisation where you can develop your career while helping to shape Derby's future.

Why join Derby City Council?

At Derby City Council, you'll have the opportunity to make a real difference while building a rewarding career in an organisation that values, supports and invests in its people. Alongside the opportunity to help shape the future of Derby, you'll benefit from a comprehensive range of employee benefits, including:

Financial Benefits

• Local Government Pension Scheme (LGPS) – a secure, defined benefit pension with life cover
• Team Derby Rewards – discounts across a wide range of retail, leisure and lifestyle brands
• Tusker Car Benefit Scheme – a salary sacrifice scheme for leasing a brand-new, fully maintained and insured vehicle

Work-Life Balance

• Generous annual leave, starting at 27 days and rising to 32 days after five years' service (plus bank holidays, depending on your contract)
• The option to purchase additional annual leave
• Flexible and hybrid working arrangements for many roles
• Flexible retirement options, where eligible
• Support for colleagues with caring responsibilities

Learning and Development

• Learning and development opportunities, with regular career conversations to support your growth
• Leadership and management development programmes, mentoring and professional qualifications
• Modern workspaces designed to support collaboration, productivity and wellbeing

Health and Wellbeing

• Employee Assistance Programme, wellbeing support and a year-round wellbeing calendar
• Free annual flu vaccinations
• Cycle2Work Scheme and free cycle training

Community and Inclusion

• Up to 15 hours of volunteering leave each year
• Recognition through initiatives including the Here for Derby Awards and Long Service Awards
• The opportunity to join one of our Employee Networks, including LGBTQ+, Disabled Employees and Carers, Black, Asian and Minority Ethnic Employees, and Neurodiversity

At Derby City Council, we believe our people are our greatest strength. Whatever stage you're at in your career, you'll be joining an inclusive organisation where you'll be supported to develop, feel valued and make a meaningful difference to the communities we serve.

Some benefits are dependent on your role, contract or length of service.

Interview dates: TBC

Interview location: The Council House

Before submitting your application, please read our guidance on completing the application form and ensure your supporting statement clearly demonstrates how you meet the essential criteria in the Person Specification.

All employees will normally be appointed to the minimum of the grade for the role.

Where a DBS requirement is indicated at the top of this advert, the successful candidate will be subject to the appropriate Disclosure and Barring Service (DBS) check as part of our safer recruitment process.

Where a Market Rate Supplement is indicated at the top of this advert, it is paid in addition to the basic salary and is subject to regular review. The supplement may be reduced or withdrawn and will reduce in line with incremental progression and pay awards.

The Council has a legal obligation to consider suitable redeployment opportunities for employees at risk of redundancy. Consequently, this vacancy may be withdrawn before the advertised closing date if it is filled through the Council's redeployment process.

Equality, Diversity and Inclusion

At Derby City Council, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds and believe our workforce should reflect the diverse communities we serve.

As a Disability Confident Leader, disabled applicants who meet the essential criteria for the role can choose to apply through our Guaranteed Interview Scheme.

We are also proud to hold the Ministry of Defence Employer Recognition Scheme Silver Award, recognising our commitment to supporting serving personnel, veterans and their families. Members of the Armed Forces community, veterans and their close family members who meet the essential criteria are also eligible for our Guaranteed Interview Scheme.

If you need any reasonable adjustments at any stage of the recruitment process, including during your application, interview or onboarding, we'll work with you to provide the support you need.