Payments and Refunds Administrator

The Ardonagh Group; Leeds; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

26 days holiday plus bank holidays

Opportunity for professional development

Pension scheme

Employee Assistance support

Corporate perks like discounted gym memberships

Paid volunteering day

Discounts & perks

Volunteer day

Ardonagh Community Trust

Spotlight Awards

Job summary

A leading insurance and claims firm in Leeds is offering an exciting hybrid opportunity within their IBA Payments team. The role revolves around processing refunds and claims, ensuring compliance with FCA regulations, and collaborating with various internal departments. Ideal candidates should be degree-educated in finance, possess strong organizational and Excel skills, and have a keen eye for detail. The firm offers a supportive workplace with opportunities for personal and professional development, competitive holiday allowance, and numerous perks.

Qualifications

• Degree in finance, business or accounting is desirable.
• Proficient in Microsoft Excel.
• Strong attention to detail and excellent organisational skills.
• Ability to use own initiative and work within a team.
• Capacity to work under pressure.
• Ability to build relationships with internal and external stakeholders.
• Financial experience is desirable.

Responsibilities

• Process refunds and claims payments within policy administration systems.
• Support Audit requests for detailed information.
• Ensure compliance within FCA regulations.
• Manage personal workload to meet SLAs and quality standards.
• Communicate and build relationships with internal departments.
• Act as a key point of contact for high volume clients.
• Be proactively involved and support continuous improvement and lean initiatives.

Skills

Microsoft Excel experience

Strong attention to detail

Excellent organisational skills

Ability to use own initiative

Capacity to work under pressure

Ability to build relationships and influence

Education

Degree in finance, business or accounting

Job description

Overview

An exciting hybrid opportunity has arisen to join our Client Money Refunds and Claims team, within our IBA Department in Leeds.

Our new and modern office is in Leeds city centre approx. 10 minutes’ walk from the train and bus station and along a bus route.

This opportunity is for the IBA Payments team who specialise in processing refunds and claims.

The team works closely with all other areas of the IBA department, in which we frequently liaise with to ensure all regulations are complied with. In a fast-paced environment, progression, in and out of the department, is available to those who succeed.

Our work is specialised in handling client money and ensuring all our standards are met daily in line with FCA regulations.

What you will do

• Process refunds and claims payments within policy administration systems and banking platforms in a variety of ways as well as using the banks for investigations and reporting.
• Support Audit requests for detailed information and process walk-through exercises.
• Ensure we are fully compliant within FCA regulations, specifically CASS rules.
• Work with your manager to set and achieve monthly, quarterly & yearly objectives as well as managing your own workload to ensure work is completed to the agreed Service Levels (SLAs) and quality standards.
• Communicate and build relationships with other IBA departments and internal brokers and businesses to investigate and resolve any queried transactions.
• Manage internal accounts and act as a key point of contact for high volume clients and insurers.
• Be proactively involved and support continuous improvement and lean initiatives.

Who we are looking for

This is an opportunity for a talented, dynamic individual, with a willingness to learn and develop new skills. The following is a list of traits that we think would suit the role:

• Education - Degree Educated (or equivalent) in finance, business or accounting (desirable)
• Skills
• Microsoft Excel experience
• Strong attention to detail
• Excellent organisational skills
• Ability to use own initiative as well as work within a team environment
• Capacity to work under pressure
• Ability to build relationships and influence internal and external stakeholders
• Experience – Financial experience (desirable)

Benefits and additional information

• In return you will be welcomed and supported by our Ardonagh family joining an organisation that cares about you as a person and your wellbeing.
• Holiday entitlement of 26 days plus bank holidays, increasing with length of service
• 35 working hours per week
• Opportunity to progress your career across the entire Ardonagh family
• Award-winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospects
• Pension scheme for when you feel it’s time to retire
• 24-hour Employee Assistance support for you and your family’s physical and mental wellbeing
• Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more
• One day paid volunteering to give back to our communities
• Ardonagh Community Trust (ACT) - raising funds for charity with donation matching in your local community
• The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business

We offer genuine potential for both personal and professional development. Come and be part of our story and help us shape our future. So, what are you waiting for? Apply today and one of our team will be in touch.

#AIB

Everywhere is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

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