Technical Account Manager

Ardonagh Specialty; Greater London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

Price Forbes, part of The Ardonagh Group, is seeking a Technical Account Manager in London. The role combines client and broker relationship management with end-to-end operational oversight, including premium processing and compliance, in a hybrid working environment.

The successful candidate will drive efficient service delivery, manage third-party providers, and maintain accurate placement records using internal systems, while collaborating with cross-functional teams to meet deadlines and

Qualifications

• Role requires technical knowledge of London Market processes and systems.
• Ability to communicate professionally with clients and colleagues.
• Proactive and assertive role within the team and across the business.
• Ability to work under pressure and meet deadlines.
• Willingness to learn new tasks and lines of business.

Responsibilities

• Drive end-to-end operations service for Clients and Brokers/Account Executives.
• Oversee service delivery by 3rd party providers and ensure collaboration.
• Maintain awareness of end-to-end processes for IBA, Premium Processing, Claims and middle office tasks.
• Prepare key placement documentation ensuring minimum standards and compliance.
• Initiate and oversee the premium processing function and resolve queries.
• Train and support 3rd party service providers.
• Maintain accurate and compliant placement records via GXB.
• Utilise market and internal systems to aid the placement process.
• Support File Audit processes with File Review and Internal Audit teams.
• Oversee key contractual dates, including payment warranties, subjectivities and NOC’s.

Skills

Technical knowledge

Communication

Proactive

Time management

Microsoft Office

Tools

Excel

PowerPoint

Word

Job description

Job Title: Technical Account Manager

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time – Permanent (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)

At Price Forbes, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.

Working at Price Forbes means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.

Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What we can offer:

We offer much more than just an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more. All of this with a supportive management team as well as working alongside some of the industry’s top talent.

You’ll have access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans etc.

Further perks of working with us (Fixed benefits):

• Employer pension contribution of 10% (providing you, the Employee provides 5%).
• Good work life balance - flexibility to suit you.
• Competitive salary.
• Life Assurance at X4 of your base salary.
• Group Income Protection.
• Generous Annual Leave entitlement.
• Private Medical Insurance.
• Group annual bonus scheme.

Principal Tasks

The ultimate objective of this role is to drive the delivery of an efficient and enhanced end to end operations service to our Clients and our Brokers/ Account Executives. This includes;

• Ensure effective delivery of all Broker Support activities in accordance with the target Ardonagh model
• Oversee the service delivery provided by our 3rd party providers; ensuring positive collaboration and support.
• Maintain awareness of the end to end processes relative to IBA, Premium Processing, Claims and all middle office tasks
• Assisting in the preparation of key placement documentation ensuring meeting with minimum standards, following Ardonagh processes and market Compliance
• Initiating and overseeing the premium processing function, supporting the processing technicians with the resolution of queries as appropriate
• Training and support of 3rd Party Service Providers
• Maintaining an accurate and compliant record of the placement via GXB
• Utilising relevant market and internal systems to aid in the placement process
• Support the internal File Audit process working with the File Review and Internal Audit team as appropriate
• Oversight and ownership of key contractual dates, including payment warranties, subjectivities and NOC’s
• Work with Clients and Brokers to address Cash & Credit Control issues, identify route cause of any recurring issues and propose changes to the process to bring improvements

The candidate should:

Establish and maintain relationships with key Ardonagh Specialty colleagues, and stakeholders including;

• Risk & Compliance
• IT and Digital
• Management Information
• Business Entity Team
• IBA
• Premium Processing (including Pro)
• Claims

Ensure adherence to all compliance requirements, including but not limited to:

• Contract Certainty
• Client and Market Due Diligence
• KPI’s
• Audit processes
• Authorisations matrix

Competencies Required

• Class specific technical knowledge
• Desire to learn new tasks and new lines of business
• Ability to communicate with Clients and colleagues in a professional and respectful manner
• Proactive and assertive role within the team and across the business
• Ability to work under pressure and to meet deadlines
• Ability to standardize the processes within the team where applicable and to implement efficiencies
• Ability to embrace Change and embed new processes as required by the Leadership
• Computer literate, including good knowledge of Microsoft Word, Excel and PowerPoint packages
• Experience in the use of London Market processes and systems

Think you don’t meet every requirement?

We are an equal opportunities Employer, dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive, bring their whole self to work, and reach their full potential. If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

If successful or unsuccessful, we always try and move quickly in presenting an offer or providing feedback.

We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.

#PFI

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history, and a standard criminal record check.

Note to recruiters and employment agencies:

We will not pay for unsolicited CV's from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific vacancy.