Payment Operations Specialist - London

FDM Group; London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

FDM Group seeks a Payment Operations Specialist in London for a hybrid role involving managing relationships with Payment Service Providers. The ideal candidate will have a technical mindset, extensive product knowledge, and strong customer-facing skills. This is a 12-month contract with growth potential, aimed at bolstering the technical payment ecosystem for key merchants.

Qualifications

• At least 5 years’ experience in payment operations.
• Ability to lead technical acceptance remediation projects.

Responsibilities

• Manage operational relationships with key PSPs across international markets.
• Analyze gaps in the payment acceptance ecosystem and develop remediation plans.
• Handle client interactions and resolve operational queries.

Skills

Customer-centric

Technical mindset

Product knowledge

Data analysis

Job description

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Payment Operations Specialist - London, London

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Client:

FDM Group

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

8b28a02e4c6a

Job Views:

2

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

FDM is a global business and technology consultancy seeking a Payment Service Provider Operations Specialist to work for our client within the finance sector. This is initially a 12-month contract with the potential to extend and will be a hybrid role based in London.

Our client is seeking a talented Payment Service Provider Operations (PSP) Specialist with at least 5 years’ experience to join their dynamic team. The PSP Operations Specialist is responsible for understanding and managing the technical payment ecosystem of their key merchant relationships and the various parties involved. The role holder is accountable for supporting the PSP operational relationship for their global clients by providing excellent client management and technical support for resolving issues.

The ideal candidate has a technical mindset, extended product knowledge, is customer-centric, and can lead technical acceptance remediation projects.

Responsibilities

• Manage the operational relationships with key Payment Services Providers (PSPs) within international markets.
• Understand the payment ecosystem from merchant to PSP to acquirer for key industry verticals, such as travel, hospitality, and F&B.
• Support the adoption of network policies to support the delivery of the PSP strategy.
• Work closely with internal business partners, other client servicing teams, and stakeholders, including senior leadership.
• Actively manage and escalate risk and customer-impacting issues within the role to management.
• Create and manage ecosystem maps for key PSP entities.
• Provide input to portal development and network policy updates to optimize PSP operational relationships.
• Maintain disciplined project, operations, and relationship management, handling different stakeholders, including cross-functional and leadership teams.
• Collaborate with vendors and external partners to ensure delivery of high-quality services.
• Leverage knowledge of international payment network systems and technical and operational knowledge in authorization and clearing/settlement processes.
• Proactively identify gaps in the acceptance ecosystem through data analysis and develop remediation plans.
• Support day-to-day client interactions, including handling escalated operational queries and liaising with internal and customer technical support teams to resolve issues.
• Manage technical communications with the client’s technical team, project team, client servicing teams, and senior executives.