Policy Operations Specialist, Prime Video Trust & Safety

Amazon Digital UK Limited; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join Amazon as a Content Policy Operations Specialist in London, focusing on content quality and compliance for Prime Video. You'll handle challenging content reviews, oversee compliance processes, and drive improvements to enhance the customer experience. Ideal candidates possess Trust and Safety experience and strong analytical skills.

Qualifications

• Experience in Trust and Safety operations or content compliance.
• Proficiency in Intermediate Excel (VLOOKUP, Pivot Tables).
• Ability to analyze trends and events.

Responsibilities

• Conduct manual reviews of global content policy compliance operations.
• Make high-judgment decisions on compliance actions.
• Document comprehensive content investigation reports.

Skills

Risk Management

Data Analysis

Collaboration

Tools

Excel

SQL

Job description

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Policy Operations Specialist, Prime Video Trust & Safety, London

Client: Amazon Digital UK Limited

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 326a9dc0c711

Job Views: 3

Posted: 29.06.2025

Expiry Date: 13.08.2025

Job Description:

Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies, with the convenience of finding what they love to watch in one place. We offer thousands of popular movies and TV shows, Originals, Exclusive content, live sports events, and more. Customers can subscribe to add-on channels, rent or buy movies and TV box sets on the Prime Video Store. Prime Video is available in over 240 countries and territories worldwide. We operate in a dynamic environment where customer-centric innovation is key. If this excites you, read on.

We are seeking an innovative Content Policy Operations Specialist to support the Prime Video Trust & Safety Operations team. The role involves protecting customers from copyright-infringing content and making sound judgments in account enforcement. Our programs aim to create a trusted customer experience by ensuring content quality and providing accurate information for informed viewing choices.

The Content Policy Operations Specialist will handle content-related risks, manage daily issues, and lead projects to improve efficiency. Responsibilities include content review, compliance decision-making, process improvement, documentation, data analysis, and participating in special projects. The role requires reviewing content to ensure it complies with guidelines, which may include viewing challenging or upsetting scenes. This position is based in our London office.

Key job responsibilities

• Conduct manual reviews of global content policy compliance operations.
• Make high-judgment decisions on compliance actions.
• Drive projects to improve support functions, leveraging technology and automation.
• Develop and maintain standard operating procedures in collaboration with Policy, Operations, and Program teams.
• Document comprehensive content investigation reports.
• Build dashboards/reports, analyze metrics, and surface insights to improve efficiency.
• Participate in ad-hoc projects and assignments.
• Develop expertise in industry best practices.

BASIC QUALIFICATIONS

• Experience in Trust and Safety operations, law, risk management, investigations, content compliance, or content ratings.
• Proficiency in Intermediate Excel (VLOOKUP, Pivot Tables, Data Validation).

PREFERRED QUALIFICATIONS

• Strong collaboration skills and ability to influence across functions and marketplaces.
• Intermediate SQL skills.
• Experience in threat intelligence research and analyzing trends and events.
• Experience in technical or policy writing.
• Experience in policy compliance.
• Ability to solve ambiguous problems and meet customer needs innovatively.