Payment Operations Specialist - London

FDM; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global business and technology consultancy in London seeks an experienced Payment Operations Specialist. This hybrid role involves managing relationships with Payment Service Providers and supporting global client operations. Candidates should have a strong technical background and be able to lead operational projects to ensure efficient payment processing.

Qualifications

• At least 5 years’ experience in payment operations.
• Customer-centric with a technical mindset.
• Ability to manage various stakeholders effectively.

Responsibilities

• Manage operational relationships with key Payment Services Providers.
• Understand the payment ecosystem and support adoption of network policies.
• Proactively analyze data to identify gaps in the acceptance ecosystem.

Skills

Client management

Technical support

Data analysis

Project management

Job description

Social network you want to login/join with:

Payment Operations Specialist - London, City of London

col-narrow-left

Client:

FDM

Location:

City of London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

96868e839b4f

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

col-wide

Job Description:

FDM is a global business and technology consultancy seeking a Payment Service Provider Operations Specialist to work for our client within the finance sector. This is initially a 12-month contract with the potential to extend and will be a hybrid role based in London.

Our client is seeking a talented Payment Service Provider Operations (PSP) Specialist with at least 5 years’ experience to join their dynamic team. The PSP Operations Specialist is responsible for understanding and managing the technical payment ecosystem of their key merchant relationships and the various parties involved. The role holder is accountable for supporting the PSP operational relationship for their global clients by providing excellent client management and technical support for resolving issues uncovered.

The ideal candidate has a technical mindset, extended product knowledge, is customer-centric, and can lead technical acceptance remediation projects.

Responsibilities

• Manage the operational relationships with key Payment Services Providers (PSPs) within international markets.
• Understand the payment ecosystem from merchant to PSP to acquirer for key industry verticals, such as travel, hospitality, and F&B.
• Support the adoption of network policies to support the delivery of the PSP strategy.
• Work closely with internal business partners, other client servicing teams, and stakeholders, including senior leadership.
• Actively manage and escalate risk and customer-impacting issues within the role to management.
• Create and manage ecosystem maps for key PSP entities.
• Provide input to portal development and network policy updates to optimize PSP operational relationships.
• Practice disciplined project, operations, and relationship management, handling different stakeholders including cross-functional and leadership teams.
• Collaborate with vendors and external partners to ensure delivery of high-quality services.
• Leverage knowledge of international payment network systems, and possess technical and operational knowledge of authorization and clearing/settlement processes (strongly desirable).
• Proactively identify gaps in the acceptance ecosystem by analyzing data and be accountable for remediation plans.
• Support day-to-day client interactions, including handling escalated operational queries and liaising with internal and customer technical support teams.
• Manage technical communications with the client’s technical team, project team, client servicing teams, and senior executives.