Payments & Queries Clerk — Finance & Excel Specialist

TipTopJob; Hull and East Yorkshire; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Health benefits

21 days annual leave

Birthday holiday

Holiday purchase scheme

Salary increments

Company events

Free parking

Monthly free food days

Close to shops and amenities

Recognition program

Job summary

TipTopJob is recruiting a Finance Payments Specialist to join our Hull team. You will create supplier payments, reconcile client money accounts and handle high volumes of phone and email queries from insurers, repairers and policy holders.

The role focuses on ensuring timely, accurate payments, strong internal controls, and collaboration with the wider Finance team to support audit requirements. Permanent, full-time, 38.5 hours per week.

Qualifications

• Moderate standard of analytical skills.
• Possess a numerate and IT systems background.
• Excellent communication skills, written and verbal, with both internal and external stakeholders.
• Good planning and organisational skills.
• Good problem solving skills.
• Good knowledge of Microsoft Excel.

Responsibilities

• Create supplier payments on an agreed frequency, and to set timelines, ensuring that the payments made to the repairers are timely and correct.
• Maintain and reconcile allocated client money accounts on a frequent basis.
• Handle a large volume of both phone and email queries from internal and external sources.
• Monthly preparation of non-fault insurer rebates for the allocated client money accounts.
• Ensure internal controls are robust and recorded via processes/tools (Promapp).
• Complete system driven tasks (e.g., invoice validation).
• Perform supplier statement reconciliations and report discrepancies.
• Assist in processing invoices manually where automated options are unavailable.
• Produce reports for team leaders to chase incomplete data or ensure timely invoicing by repairers.
• Ensure robust financial solutions are implemented to optimise profit and minimise risk.
• Liaise with other departments to discuss issues and revise processes.
• Build and maintain relationships with stakeholders.
• Assist with internal/external audits.
• Undertake other ad hoc Finance duties as required.
• Support Vizion departments as required.
• Handle payment enquiries, policy excess enquiries, remittance requests, and invoice questions.

Skills

Analytical skills

Numerate

IT systems background

Microsoft Excel

Communication skills

Planning & organisation

Problem solving

Tools

Excel

Job description

TipTopJob is recruiting a Finance Payments Specialist to join our Hull team. You will create supplier payments, reconcile client money accounts and handle high volumes of phone and email queries from insurers, repairers and policy holders.

The role focuses on ensuring timely, accurate payments, strong internal controls, and collaboration with the wider Finance team to support audit requirements. Permanent, full-time, 38.5 hours per week.