Revenue Protection Assistant

Firmus Energy; Belfast City District; Hybrid; GBP 26.000 - 36.000; Vollzeit

Benefits dieser Stelle

Hybrid working after training

Private Medical Cover

Enhanced pension plan

Life assurance

Group income protection

Enhanced annual leave

15% performance bonus

Dedicated development opportunities

Training and upskilling support

Zusammenfassung

Firmus Energy in Northern Ireland is seeking a Revenue Protection Assistant to join the Billing Department at Mallusk. You will help protect revenue, ensure accurate customer billing, and support debt recovery and data analysis activities under the Revenue Protection Lead.

The role offers exposure to billing, data analysis, customer accounts and revenue assurance, with hybrid working after training and attractive benefits.

Qualifikationen

• Degree in a numeric or business-related discipline or equivalent experience.
• Strong analytical and conceptual thinking skills.
• Excellent written and verbal communication abilities.
• Ability to analyse, interpret and process large volumes of information accurately.
• Proficient in Microsoft Excel and Word.
• Self-motivated and able to work independently to manage workloads.
• Strong attention to detail and commitment to high accuracy and customer service.
• Experience in the utilities sector or a regulated industry.
• Knowledge of debt recovery, customer accounts or revenue assurance processes.
• Experience analysing customer accounts, billing or consumption data.

Aufgaben

• Provide a high standard of customer service for revenue protection enquiries.
• Respond to customer queries and complaints per procedures and regulatory requirements.
• Complete debt recovery and credit management activities per Revenue Protection policy.
• Contact customers to follow up on pay plans and escalations.
• Analyse consumption data to determine refunds or back charges.
• Process customer refunds, site works requests, invoices and related Revenue Protection administration.
• Collaborate with Billing and Customer Service teams to improve processes and controls.
• Contribute to development and implementation of Revenue Protection procedures and best practices.
• Support additional activities as required by Revenue Protection Lead and Billing Manager.

Kenntnisse

Analytical thinking

Communication skills

Data analysis

Attention to detail

Independent worker

Ausbildung

Numeric or business degree

Tools

Microsoft Excel

Microsoft Word

Jobbeschreibung

Building on our success as the largest gas supplier by consumption, firmus energy is now expanding its impact by bringing innovation, reliability, and customer-focused energy solutions to electricity. This transition marks a significant milestone in our commitment to Net Zero, and we’re looking for passionate individuals to join us at the forefront of this change. As part of our team, you’ll help shape the future of energy in Northern Ireland, supported by excellent remuneration, benefits and development opportunities in a dynamic and purpose-driven environment.

Role Overview

Based at our Mallusk office and reporting to the Revenue Protection Lead, the Revenue Protection Assistant will play an important role within our Billing Department, helping to protect revenue and ensure customers are accurately billed for the energy they use.This is an excellent opportunity for someone with strong analytical skills and a keen eye for detail to make a real impact. You will support the identification and investigation of situations where revenue may be at risk, contribute to assurance activities, and assist with debt collection processes. Working closely with the Revenue Protection Lead, you'll help safeguard the business while delivering fair and accurate outcomes for our customers.

This varied role offers exposure to billing, data analysis, customer accounts, and revenue assurance, making it an ideal opportunity for someone looking to build their career within a growing energy business.

Role Responsibilities

• Provide a high standard of customer service, handling revenue protection enquiries professionally and efficiently.
• Respond to customer queries and complaints, ensuring issues are resolved in line with company procedures and regulatory requirements.
• Complete debt recovery and credit management activities in line with Revenue Protection policy
• Contact customers to follow up on pay plans and escalations regarding energy theft/tampers
• Complete consumption data analysis to determine refunds/back charges
• Process customer refunds, site works requests, invoices and other Revenue Protection administration accurately and within agreed timescales.
• Collaborate with the wider Billing and Customer Service teams to improve Revenue Protection processes and controls.
• Contribute to the development and implementation of Revenue Protection procedures and best practices.
• Support additional activities as required by the Revenue Protection Lead and Billing Manager.

Skills, Knowledge and Expertise

• Relevant degree in a numeric or business-related discipline or relevant experience
• Exceptional analytical and conceptual thinking skills
• Strong written and verbal communication skills
• Ability to analyse, interpret, and process large volumes of information accurately and efficiently.
• Proficient in the use of Microsoft Office applications, particularly Excel and Word.
• Self-motivated with the ability to work independently, using initiative to manage workloads and resolve issues effectively.
• Strong attention to detail and commitment to maintaining high standards of accuracy and customer service.
• Experience working within the utilities sector or a regulated industry
• Knowledge of debt recovery, customer account management, or revenue assurance processes
• Experience of analysing customer accounts, billing, or consumption data
• Enhanced annual leave
• Up to 15% performance bonus
• Hybrid working after training
• Private Medical Cover
• Enhanced pension plan
• Life assurance
• Group income protection
• Enhanced maternity benefits
• Recognition programs
• Dedicated development opportunities
• Training and upskilling support

On-Site Facilities

• Free on-site parking
• Electric car charging points
• New modern office space
• High tech workstations

firmus energy(supply) is Northern Ireland’s leadingnatural gas provider. Since our establishment in 2005, we have grown to serve over 113,000 residential and commercial customers. Our mission is to deliver safe, sustainable, and cost-effective energy solutions while prioritising customer satisfaction and innovation.

The application deadline for this role is October 27, 2026