Customer Data Specialist

SSE plc; Cardiff; Hybrid; GBP 35,000 - 53,000; Full time

Benefits offered by this job

Flexible working options

Private healthcare discounts

Gym memberships discounts

Online GP

Cycle to Work scheme

Maternity and adoption pay

Paternity leave

Job summary

SSE plc is seeking a Customer Data Specialist for Energy Customer Solutions. The role focuses on transforming datasets into actionable insights across Ireland and Great Britain, maintaining data quality and powering dashboards and reporting for the directorate and the wider business.

You will lead data integrity, design automated dashboards with Power BI, and collaborate with teams across jurisdictions to drive evidence-based decisions.

Qualifications

• Degree in Data Science, Analytics, or a related field.
• Experience managing large, complex datasets and data lakes in a commercial or marketing environment.
• Advanced SQL and Python or R for data extraction and modelling.
• Hands-on experience with Microsoft Azure, Databricks, and semantic models.
• Experience designing automated dashboards using Power BI for non-technical stakeholders.
• Ability to manage multiple reporting streams across jurisdictions.

Responsibilities

• Oversee a complex data environment, ensuring data integrity and compliance with data protection policies.
• Deliver high-quality dashboards and reporting tools that provide insights into customer behaviour and market trends.
• Proactively enrich the data environment by incorporating additional internal and external datasets.
• Support measurement of directorate KPIs to align activity with commercial objectives.
• Act as the data expert and foster a performance-oriented, data-centric culture across the directorate.

Skills

SQL

Python

R

Education

Degree in Data Science/Analytics/related field

Tools

Power BI

Azure

Databricks Genie

Databricks

Semantic models

Job description

Base Location:You'll be expected to spend 50% of your working week in one of the following locations - Dublin, Reading, Cardiff or Glasgow

Salary: £35,200 - £52,800 or €49,400 - €74,200 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

The role

As a Customer Data Specialist for Energy Customer Solutions, you will be responsible for transforming internal and external datasets into actionable insights across Ireland and Great Britian. This will require working with raw datasets of varying quality, building reliable, gold-standard datasets for modelling and analytical work. You will be responsible for keeping these datasets up-to-date, maintaining the connections that power the dashboards and reporting tools used by the directorate and the wider business.

You will be the expert source for data that will drive evidence-based decision masking, supporting product & propositions, marketing, communications, insights and sustainability teams.

You will

• Oversee a complex data environment, comprising both internal and external datasets, ensuring data integrity and that appropriate data protection policies are followed.
• Deliver high-quality dashboards and reporting tools that provide the team and wider business with insights into customer behaviour and market trends for strategic decision-making.
• Proactively look to incorporate further internal and external datasets to enrich the data environment, ensuring that all data is accurate and up to date.
• Support the measurement of key directorate KPIS and metrics, to ensure all activity is aligned with commercial objectives.
• Act as the data expert in the team, maintaining a clear view of available datasets and embedding a performance-oriented, data-centric culture across the directorate.

You have

• A degree in Data Science, Analytics, or a related field, supported by demonstrable experience managing large, complex datasets and data lakes in a commercial or marketing environment.
• Advanced proficiency in SQL, Python or R for data extraction and modelling, alongside hands-on experience with Microsoft Azure (or similar cloud platforms), Databricks, and semantic models.
• Familiarity with cutting-edge AI tools, such as Databricks Genie, to assist in accelerating data workflows.
• Experience in designing and maintaining automated dashboards using Power BI, with a focus on translating complex data into clear, actionable insights for non-technical stakeholders.
• Ability to manage multiple reporting streams in cross-functional teams, working across multiple jurisdictions.
• An understanding of KPI-based work environments, with the ability to leverage internal metrics (ROI. CPA, Churn, etc.) and external reports (e.g. CRU, Ofgem, etc.) to produce performance benchmarks.

About SSE

SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plansees us investing £33bn in critical electricity infrastructure across the five years to 2030.

SSE Energy Customer Solutions serves over 1.3 million households and businesses across the UK and Ireland. We help our customers accelerate their net zero ambitions by providing energy and low-carbon energy solutions. These include EV hubs, solar systems, smart technologies, and heating and cooling networks.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on [e-mail] / 01738 340826 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

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