Sales and Retention Specialist

Power NI; Antrim; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Annual Cost of Living Review

23-25 Days Holiday per year + 11 stats

Enhanced Maternity and Paternity Pay

Employee Assistance Programme

Wellbeing Fund

Health Checks

Wellbeing Fund

Hybrid work model

Annual bonus up to 10%

Job summary

A utility company based in Antrim is seeking a Sales and Retention Specialist. The ideal candidate will have strong numerical and communication skills, and experience in customer promotion. This full-time role offers a hybrid work model, focusing on delivering excellent customer service and retention. You will enjoy benefits such as a competitive holiday package, annual bonuses, and opportunities for career progression.

Qualifications

• Ability to listen effectively.
• Experience of liaising directly with customers.
• A suitable home working environment with good broadband.
• Suitable place to work from home with reliable broadband.

Responsibilities

• Work as part of a team focused on customer retention.
• Deliver excellent sales experience through customer service.
• Provide high-quality customer service in a hybrid work environment.

Skills

Excellent numerical skills

Spoken and written communication skills

Experience in customer promotion

Strong IT skills

Microsoft Office experience

Tools

Microsoft Office

Job description

Overview

Power NI, part of Energia Group, has an exciting opportunity for a Sales and Retention Specialist based in Antrim. You will work as part of a team specialising in the retention of customers. This role suits enthusiastic sales professionals who enjoy a target-driven, fast-paced environment with hybrid working (office and home).

Location

Antrim

Your new opportunity

Power NI, part of Energia Group, has an exciting opportunity for Sales and Retention Specialists based in Antrim. Reporting to the Sales and Retention Team Leader, you will work as part of a team specialising in the retention of customers. You will be focused on delivering an excellent sales experience through great customer service in a hybrid working setup.

What You’ll Need

• Excellent numerical, spoken, and written communication skills with the ability to listen effectively.


• Experience of liaising directly with customers to promote the services of the company.


• Strong IT skills with experience of Microsoft Office.


• A suitable place to work at home and good broadband connection.

If you are enthusiastic about this role but don’t meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent we’re looking for.

Rewards

• Annual Cost of Living Review


• 23-25 Days Holiday per year + 11 stats and opportunity to buy more holidays


• Family Friendly Policies


• Enhanced Maternity and Paternity Pay


• Employee Assistance Programme (counselling service)


• Health Checks


• Wellbeing Fund - to be used towards anything that energises you from Gym membership to Reflexology

Learning & Development

• Career Progression and Development - Almost 100% of our promotions are from within the organisation


• Sports and Social Club


• Green Team


• Volunteering days and more

Leadership & Culture

• We’re proud that 87% of our employees would recommend us as a great place to work. It’s more than just a job—it’s a place where people genuinely enjoy belonging to a committed and supportive team.


• Our values—Trustworthy, Dynamic, Resourceful, and Community-Focused—guide how we work every day.


• We’re dedicated to helping you learn, grow and develop, offering learning opportunities, mentoring, and professional support to help you reach your goals.


• You’ll also enjoy benefits, like an annual bonus of up to 10%, our award-winning wellbeing programme, a Wellbeing Fund you can spend on whatever recharges you, access to counselling, initiatives to reward long service, plus a generous holiday package with the option to add more days, health cash plans, and fun sports and social clubs.


• We also get the balance right with a hybrid work model—so you can stay connected while still having flexibility.

Seniority level

• Associate

Employment type

• Full-time

Industries

• Utilities and Services for Renewable Energy