Patient Welcome Specialist (Front Desk)

Practice Plus Group; Devon and Torbay; On-site; GBP 18,000 - 21,000; Full time

Job summary

Practice Plus Group is seeking a Patient Receptionist for a 6-month fixed-term contract at our Plymouth hospital. The role is full-time, 37.5 hours per week, with shifts Monday to Friday and occasional Saturdays as part of a rota.

You will greet patients, book appointments, answer calls, and support the admin team to ensure smooth operations. Ideal candidates will have strong administration experience, excellent communication skills, and a customer-focused approach.

Qualifications

• Experience in patient or large customer administration is preferred.
• Excellent written and verbal communication is essential.
• Able to use a computer system for bookings, attendance, and records.

Responsibilities

• Meet and greet patients and visitors at reception.
• Book appointments and inform patients of information required for visits.
• Handle calls from patients, GP surgeries and hospital departments regarding bookings and referrals.
• Record patient attendance and manage DNA administration processes.
• Open/close reception, process mail, and manage car parking passes.
• Support wider admin tasks during busy periods.

Skills

Customer service

Communication

Administration

Job description

Practice Plus Group is seeking a Patient Receptionist for a 6-month fixed-term contract at our Plymouth hospital. The role is full-time, 37.5 hours per week, with shifts Monday to Friday and occasional Saturdays as part of a rota.

You will greet patients, book appointments, answer calls, and support the admin team to ensure smooth operations. Ideal candidates will have strong administration experience, excellent communication skills, and a customer-focused approach.