Patient Transport Liaison Officer

EMED Group; Cambridge; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Life Assurance

Sick pay (20 days)

GP consultations

Second medical opinion

Hospital cash plan

Dental/Optical/Chiropody cover

Mental health support

Legal advice

Pension

Blue Light Card

Uniform provided

Employee Assistance Programme

Flu vaccination

Job summary

EMED Group is recruiting a Patient Transport Liaison Officer (PTLO) for Cambridge University Hospital. The role bridges hospitals and our operations team, coordinating through central hubs and participating in bed and site meetings to manage demand.

You will act as escalation point for designated Trusts during bed crises and patient queries, supporting patient flows in a busy hospital environment. The position is full-time (37.5 hours per week) with shifts 08:00–16:00 and 12:00–20:00, Monday to

Qualifications

• Full UK driving licence is required.
• Experience in a healthcare/hospital setting.
• Ability to perform manual handling.
• Knowledge of Non-Emergency Patient Transport services.

Responsibilities

• On-site presence to support patient flow and liaison with Trusts.
• Attend meetings on an ad-hoc basis.
• Maintain positive relationships with wards, discharge lounges and bed managers.
• Forecast activity with planning/control to anticipate peaks and troughs.
• Assist operational managers with day-to-day issues and patient inquiries.

Skills

Driving licence

Patient care

Healthcare experience

Manual handling

Non-Emergency transport

Workload planning

Communication

Stakeholder management

Job description

We have a fantastic opportunity for a Patient Transport Liaison Officer (PTLO) to join our team based at Cambridge University Hospital (CUH)

The PTLOposition is key to help bridge the gap between hospitals and our operations team on a daily basis. You will be integrated within the central patient hubs (co-ordination centres) and involved in site and bed meetings to understand demands placed upon the hospital.

You will be the point of contact for escalation for your designated trust if they fall into a bed crisis, patient’s queries, risk assessments among other things. You will be the point of contact between bed managers and EMED managers. The role will provide assistance with patient flows in the hospital environment.

This is a full-time, permanent position working 37.5hrs pw, Mon-Fri with shifts scheduled between 08:00 - 16:00 & 12:00 - 20:00.

What benefits can you expect?

• Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
• Company sick pay covering full salary for 20 days after 2 years’ service.
• 24/7 online/telephone GP Consultation and access to prescriptions.
• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
• Hospital cash plan benefits with sickness protection scheme.
• Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
• Access mental health,physiotherapy consultations.
• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
• Financial guidance re retirement planning, tax savings and state benefits.
• Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
• Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
• Refer a Friend recruitment incentive scheme with financial rewards.
• The EMED foundation, to provide support to colleagues and our local communities.
• Pension Scheme.
• Blue Light Card.
• Uniform provided.
• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
• Flu vaccination (through an internal campaign in Autumn/Winter).
  

Other duties include:

• On-site presence providing an integrated approach to the Trust where the Patient Flow Manager is known to be a key player in overall patient flow.
• Attend meetings on an ad-hoc basis.
• To maintain positive relationships with hospital wards, outpatient units, discharge lounges and bed managers.
• Meet weekly with planning/control to forecast for following weeks activity identifying peaks and troughs in demand and ensuring operational responsiveness.
• To assist operational managers with issues that arise throughout the day.
• Dealing with patient’s enquiries and questions as and when they arise.
• Familiarisation with EMED policies, processes, and standard operating procedures.
• Support with complex lifting where required, and moving patients between wards/departments.

To be considered as a PTLO, you will need to be:

• Full UK driving licence
• Committed to patient care.
• Experience of working in a healthcare / hospital setting.
• Capable of doing manual handling
• Thorough working knowledge of Non-Emergency Patient Transport services.
  
• The ability to plan and prioritise own workload.
• Excellent communication skills – verbal and written – with the ability to explain decisions made.
• Ability to make decisions based on impact assessment.
• The ability to build effective relationships using influencing skills with key stakeholders to prioritise EMED services and support divisional growth
  

About Us

EMED Group is an established healthcare logistics provider that enables access to health and social care through our four specialist divisions. We are one of the largest health and care partners to the NHS with 4,000 colleagues across over 60 bases UK-wide.

EMED Group is committed to pro-actively improving the wellbeing of our communities by providing access to vital health and social care services across the UK.