Patient Transport Liaison Officer

EMED Group; Crewe; Sur place; GBP 18 000 - 22 000; Plein temps

Avantages offerts par ce poste

Life Assurance £5,000

GP Consultation access

Pension Scheme

Uniform provided

EAP

Flu vaccination

Annual leave increases with long/short

Résumé du poste

EMED Group is seeking a Patient Transport Liaison Officer to join our Countess of Chester Hospital site. The role focuses on bridging hospital operations and the transport team, handling escalations, bed crises, and patient flow coordination.

The PTLO will work within the flow room, participate in bed and site meetings, and act as a key contact for trusts. Full-time, permanent, Monday–Friday 10:00–18:00, with comprehensive staff benefits.

Qualifications

• Committed to patient care.
• Experience in a healthcare/hospital setting.
• Thorough knowledge of Non-Emergency Patient Transport services.
• Ability to plan and prioritise own workload.
• Excellent verbal and written communication skills.

Responsabilités

• Check and plan daily and future bookings within the Cleric system, informing sub-contractors, taxis and volunteers.
• Maintain patient flow across control areas and liaise with hospital staff to resolve urgent issues.
• Attend ad-hoc meetings.
• Carry out general clerical duties including data input and invoicing.
• Maintain relationships with hospital wards, discharge lounges and bed managers.
• Forecast weekly activity with planning/control to anticipate peaks and troughs.
• Assist operational managers with day-to-day issues and respond to patient enquiries.

Connaissances

Healthcare setting

Patient transport

Communication skills

Planning workload

Stakeholder liaison

Outils

Booking system

Description du poste

We have a fantastic opportunity for a Patient Transport Liaison Officer (PTLO) to join our team based at Countess of Chester Hospital, Bache

Contract: Full time, Permanent Monday - Friday 10:00 - 6:00

The PTLO position is key to help bridge the gap between hospitals and our operations team on a daily basis. You will be integrated within the flow room and involved in site and bed meetings to understand demands placed upon the hospital.

You will be the point of contact for escalation for your designated trust if they fall into a bed crisis, patient’s queries, risk assessments among other things. You will be the point of contact between bed managers and EMED managers. The role will provide assistance with patient flows in the hospital environment.

What benefits can you expect?

• £13.20 per hour
• Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
• 24/7 online/telephone GP Consultation and access to prescriptions.
• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
• Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
• Access to mental health consultations.
• Access to physiotherapy consultations.
• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
• Financial guidance re retirement planning, tax savings and state benefits.
• Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
• Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
• Refer a Friend recruitment incentive scheme with financial rewards.
• The EMED foundation, to provide support to colleagues and our local communities.
• Paid holiday entitlement.
• Pension Scheme.
• Blue Light Card.
• Uniform provided.
• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
• Flu vaccination (through an internal campaign in Autumn/Winter).

Other Duties Include

• Check and plan daily and future bookings within the Cleric controlling system, ensuring resourcing is correct and all sub-contractor, taxi and volunteers are informed where applicable, ensuring timely and efficient collection and delivery of patients between destinations and achieving contractual targets
• Maintain patient flow across all control areas through effective liaison with colleagues and hospital staff and prompt resolution of urgent problems and appropriate responses to unplanned events.
• Attend meetings on an ad-hoc basis.
• Undertake general clerical duties including but not exclusive checking booking lists, data input, completing ad-hoc forms/invoices as necessary.
• Maintaining and enhancing the performance and quality of service offered to patients and customers.
• To maintain positive relationships with hospital wards, outpatient units, discharge lounges and bed managers.
• Meet weekly with planning/control to forecast for following weeks activity identifying peaks and troughs in demand and ensuring operational responsiveness.
• To assist operational managers with issues that arise throughout the day.
• Dealing with patient’s enquiries and questions as and when they arise.
• Familiarisation with EMED policies, processes, and standard operating procedures.

To be considered as a PTLO, you will need to be:

• Committed to patient care.
• Experience of working in a healthcare / hospital setting.
• Thorough working knowledge of Non-Emergency Patient Transport services.
• The ability to plan and prioritise own workload.
• Excellent communication skills – verbal and written – with the ability to explain decisions made.
• Ability to make decisions based on impact assessment.
• The ability to build effective relationships using influencing skills with key stakeholders to prioritise EMED services and support divisional growth.

Our Values

Collaborative – We work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.

Agile – We listen, learn and adapt to improve the business, each other, and ourselves.

Reliable – We do what we say we will do, we take responsibility and we behave with integrity.

Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.

About Us

EMED Group is an established healthcare logistics provider that enables access to health and social care through our four specialist divisions. We are one of the largest health and care partners to the NHS with 4,000 colleagues across over 60 bases UK-wide.

EMED Group is committed to pro-actively improving the wellbeing of our communities by providing access to vital health and social care services across the UK.