Patient Transport Liaison Officer

E-zec Medical Transport Services Ltd.; Aylesbury; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading company in patient transport is seeking a Patient Transport Liaison Officer to join the team at Stoke Mandeville Hospital. This role focuses on managing patient flow, liaising with hospitals, and supporting operations to ensure high-quality care delivery. The PTLO will play a vital part in bridging communication between the hospital and the transport team, ensuring patient needs are met efficiently and effectively.

Benefits

Life Assurance (£5,000)

24/7 GP consultations and prescriptions

Second opinion medical support

Cash-plan benefits (dental, optical, chiropody)

Mental health and physiotherapy support

Recognition schemes and community support initiatives

Paid holidays and pension

Employee Assistance Programme

Flu vaccinations

Qualifications

• Healthcare experience required, ideally in patient transport or hospital settings.
• Exceptional communication skills and decision-making ability are essential.
• Must demonstrate effective planning and prioritization skills.

Responsibilities

• Manage patient flow and resolve urgent issues involving transport logistics.
• Liaise with bed managers and EMED managers to optimize patient services.
• Participate in site and bed meetings for understanding hospital demands.

Skills

Commitment to patient care

Healthcare/hospital experience

Knowledge of Non-Emergency Patient Transport services

Workload planning and prioritization skills

Excellent communication skills

Decision-making ability

Stakeholder relationship skills

Job description

We have a fantastic opportunity for a Patient Transport Liaison Officer (PTLO) to join our team based at Stoke Mandeville Hospital, Aylesbury.

Contract details:

Full time, permanent, 37.5 hours (6 days on – 6 days off, Monday to Saturday)

Role overview:

The PTLO position is key in bridging the gap between hospitals and our operations team daily. You will be involved in site and bed meetings to understand hospital demands and be the escalation point for your trust in bed crises, patient queries, and risk assessments. You will liaise between bed managers and EMED managers, assisting with patient flows within the hospital environment.

Benefits include:

• £13.50 per hour
• Life Assurance (£5,000)
• 24/7 GP consultations and prescriptions
• Second opinion medical support
• Cash-plan benefits (dental, optical, chiropody)
• Mental health, physiotherapy, legal advice, and financial guidance services
• Recognition schemes and community support initiatives
• Paid holidays, pension, Blue Light Card, uniform, Employee Assistance Programme, flu vaccinations

Additional duties:

• Planning and checking daily and future bookings
• Maintaining patient flow and resolving urgent issues
• Attending meetings, clerical duties, and relationship management
• Forecasting activity and supporting operational managers
• Handling patient inquiries and familiarizing with policies

Candidate requirements:

• Commitment to patient care
• Healthcare/hospital experience
• Knowledge of Non-Emergency Patient Transport services
• Workload planning and prioritization skills
• Excellent communication skills
• Decision-making ability and stakeholder relationship skills

Our Values:

Collaborative, Agile, Reliable, Empowered

About EMED Group:

Following our merger, EMED Group is the largest Patient Transport and Care Partner to the NHS, with over 2,500 colleagues across 50+ depots. We aim to improve health and wellbeing through our services, promoting equality, diversity, and inclusion.