Customer Liaison Officer

Kier Construction; Hounslow; On-site; GBP 30,000 - 40,000; Full time

Job summary

Kier Construction is seeking a Customer Liaison Officer to join their Residential Solutions Team based in West London. The role involves maintaining positive relationships with residents and stakeholders while ensuring excellent customer service throughout project deliveries. Ideal candidates have experience in housing repairs and demonstrate strong communication and organizational skills.

Benefits

Diverse and inclusive work environment

Tailored employee benefits

Qualifications

• Experience with Housing repairs provider.
• Ability to handle changing priorities.
• Full UK Drivers Licence.

Responsibilities

• Facilitating smooth project runs and building relationships.
• Conducting resident profiling surveys.
• Pre-works home visits for project explanations.

Skills

Excellent communication skills

Organizational skills

IT literacy

Administrative skills

Job description

Join to apply for the Customer Liaison Officer role at Kier Construction

4 weeks ago Be among the first 25 applicants

Join to apply for the Customer Liaison Officer role at Kier Construction

We're looking for a Customer Liaison Officer to join our Residential Solutions Team based in London.

Location: West London, Site Working

Contract: Permanent, Full Time

What will you be responsible for?

As a Customer Liaison Officer, you'll be working within the Residential Solutions Team, supporting them in the delivery of various planned programmes across Client property portfolio, ensuring residents and customers receive a high standard of Customer Care

Your Day To Day Will Include

• Facilitating the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Kier team
• Implementing the community engagement programme through various events and activities to raise community awareness of the works and the benefits available to them
• Contacting residents regarding planned project works, arranging works and survey appointments and keeping residents informed of progress.
• Carrying out resident profiling surveys to establish each residents' support requirements, vulnerabilities and availability.
• Conducting pre-works home visits to explain the works programme and how the customer can facilitate smooth delivery and access.
• Helping the customer prepare for works by assisting them with the moving and storage of possessions to facilitate clear access prior to delivery.
  
  

What are we looking for?

This role of Customer Liaison Officer is great for you if:

• Experience working with Housing repairs provider, within either the public or private sector, delivering first class customer service.
• Excellent communication skills both verbal and written.
• The ability to respond to changing priorities in order to meet deadlines
• IT literacy including Word, Excel, PowerPoint and Email.
• Excellent organisational and administrative skills with a keen eye for detail.
• Full UK Drivers Licence
  
  

We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat.

Rewards And Benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

We look forward to seeing your application to #joinkier

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Construction

Referrals increase your chances of interviewing at Kier Construction by 2x

Sign in to set job alerts for “Customer Liaison” roles.

Hounslow, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

Staines-Upon-Thames, England, United Kingdom 1 week ago

High Wycombe, England, United Kingdom 2 weeks ago

Bracknell, England, United Kingdom 3 weeks ago

London, England, United Kingdom 2 days ago

Hounslow, England, United Kingdom 1 day ago

Reigate, England, United Kingdom 4 weeks ago

St Albans, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

Esher, England, United Kingdom 2 weeks ago

Hayes, England, United Kingdom 1 month ago

London, England, United Kingdom 2 days ago

Customer Service Administrator (12 month FTC) 1

London, England, United Kingdom 1 day ago

Contract - Customer Team Support Coordinator

Surrey, England, United Kingdom 1 day ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

Guildford, England, United Kingdom 22 hours ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 14 hours ago

London, England, United Kingdom 3 days ago

City Of London, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.