Patient Transport & Discharge Liaison Specialist

EMED Group; Leicester; Sur place; GBP 26 000 - 30 000; Plein temps

Avantages offerts par ce poste

Life Assurance

Pension Scheme

Uniform provided

EAP

Résumé du poste

EMED Group is seeking a Patient Transport Liaison Officer to join the Leicester team. You will work with discharge teams, attend bed and discharge meetings, identify transport needs and support timely patient transfers between destinations.

You will be the key link between hospital staff and EMED managers, handle escalations, plan daily bookings in Cleric, and help maintain patient flow while delivering high-quality service to patients and colleagues.

Qualifications

• Experience of working in a healthcare / hospital setting.
• Excellent communication skills - verbal and written.
• The ability to plan and prioritise own workload.
• A holder of a full UK driving licence (6 points maximum) to support patient journeys when required.

Responsabilités

• Check and plan daily and future bookings within the Cleric system, ensuring resources are correct and inform sub-contractors, taxi and volunteers where applicable.
• Maintain patient flow across control areas through liaison with colleagues and hospital staff and resolve urgent problems.
• Attend meetings on an ad-hoc basis.
• Undertake general clerical duties including data input and preparing invoices as necessary.
• Maintain and enhance service quality offered to patients and customers.
• Maintain positive relationships with hospital wards, discharge lounges and bed managers.
• Forecast activity with planning/control to anticipate peaks and plan accordingly.
• Assist operational managers with issues arising during the day.

Connaissances

Healthcare knowledge

Discharge planning

Stakeholder communication

Full UK driving licence

Description du poste

EMED Group is seeking a Patient Transport Liaison Officer to join the Leicester team. You will work with discharge teams, attend bed and discharge meetings, identify transport needs and support timely patient transfers between destinations.

You will be the key link between hospital staff and EMED managers, handle escalations, plan daily bookings in Cleric, and help maintain patient flow while delivering high-quality service to patients and colleagues.