Patient Transport Liaison & Care Flow Coordinator

EMED Group; Oxford; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Life Assurance – £5,000

GP Consultation – 24/7 access

Cash-plan benefits

Pension Scheme

Blue Light Card

Uniform provided

EAP

Flu vaccination

Job summary

EMED Group is seeking a Patient Transport Liaison Officer to join our Oxford team at John Radcliffe Hospital. The role focuses on bridging hospitals with our operations, escalating bed crises, and coordinating patient transfers to support seamless patient flow.

You will collaborate with bed managers, plan daily bookings, and attend meetings to forecast demand while maintaining high service standards. The position is full-time, Monday–Friday, 09:00–17:00, based in Oxford.

Qualifications

• Committed to patient care.
• Experience of working in a healthcare / hospital setting.
• Thorough working knowledge of Non-Emergency Patient Transport services.
• The ability to plan and prioritise own workload.
• Excellent communication skills – verbal and written – with the ability to explain decisions made.
• Ability to make decisions based on impact assessment.
• The ability to build effective relationships using influencing skills with key stakeholders to prioritise EMED services and support divisional growth.

Responsibilities

• Check and plan daily and future bookings within the Cleric controlling system, ensuring resourcing is correct and all sub-contractor, taxi and volunteers are informed where applicable.
• Maintain patient flow across all control areas through effective liaison with colleagues and hospital staff and prompt resolution of urgent problems and appropriate responses to unplanned events.
• Attend meetings on an ad-hoc basis.
• Undertake general clerical duties including but not exclusive checking booking lists, data input, completing ad-hoc forms/invoices as necessary.
• Maintaining and enhancing the performance and quality of service offered to patients and customers.
• To maintain positive relationships with hospital wards, outpatient units, discharge lounges and bed managers.
• Meet weekly with planning/control to forecast for following weeks activity identifying peaks and troughs in demand and ensuring operational responsiveness.
• To assist operational managers with issues that arise throughout the day.Dealing with patient’s enquiries and questions as and when they arise.
• Familiarisation with EMED policies, processes, and standard operating procedures.

Skills

Patient care

Communication skills

Planning workload

Decision making

Relationship building

Hospital liaison

Escalation handling

Job description

EMED Group is seeking a Patient Transport Liaison Officer to join our Oxford team at John Radcliffe Hospital. The role focuses on bridging hospitals with our operations, escalating bed crises, and coordinating patient transfers to support seamless patient flow.

You will collaborate with bed managers, plan daily bookings, and attend meetings to forecast demand while maintaining high service standards. The position is full-time, Monday–Friday, 09:00–17:00, based in Oxford.