Patient Transport Controller & Planner

emedgroup; Rotherham; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Pension Scheme

Life Assurance

Company sick pay

Uniform provided

EAP

Flu vaccination

Blue Light Card

Job summary

EMED Group is a healthcare logistics provider based in the UK, seeking a Controller/Planner to orchestrate a high-volume, time-critical transport operation. You will schedule booked journeys, allocate vehicle types and crew with the right skills, and collaborate with hospital staff to protect KPI performance.

The role emphasizes dispatching crews, real-time demand-capacity matching, and coordinating with GPs, Nursing Homes and wards to ensure timely patient transport and efficient service

Qualifications

• Experience of working in a regulated, complex, time-critical operational environment.
• Desirable experience of working in logistics, control, route planning or analytical roles.
• Desirable experience working to time-critical KPIs/service level targets and using operational systems to monitor performance, prioritise work and take corrective action.

Responsibilities

• Check and plan daily and future bookings within the Cleric controlling system, ensuring resourcing is correct and all sub-contractor, taxi and volunteers are informed where applicable and that each journey is scheduled within contracted time windows.
• The main focus of the role will be the dispatch and management of the operational crews to ensure timely and efficient collection and delivery of patients between destinations and achieving contractual targets including on-time arrivals for appointments and return journeys within agreed times. You will match demand to capacity in real time, allocating the right vehicle and the right crew skill mix to each patient journey.
• To receive in an accurate, effective and polite manner, requests for patient transport and queries regarding ambulance journeys, ensuring compliance with relevant service procedures and standing orders.
• Undertake general clerical duties including but not exclusive checking booking lists, data input, completing ad-hoc forms/invoices as necessary.
• Maintain accurate and up to date patient records. Ensure good housekeeping within the main operating system.
• Maintaining and enhancing the performance and quality of service offered to patients and customers.
• Dealing promptly, professionally, and efficiently with all internal and external telephone calls received, taking appropriate action using your own initiative where required.
• Liaising with other agencies such as GPs, Nursing Homes, Hospital Clinics and Wards.
• Maintain end-to-end journey flow across all control areas through effective liaison with colleagues and site stakeholders, prioritising work and resolving urgent issues as they arise (e.g. late running, cancellations, vehicle issues and capacity constraints), using dynamic re-planning, rapid reallocation of resources and escalation in line with local procedures to minimise KPI impact.

Skills

Organised

Analytical

Route planning

Logistics

Time-critical

Communication skills

Tools

Cleric controlling system

Job description

EMED Group is a healthcare logistics provider based in the UK, seeking a Controller/Planner to orchestrate a high-volume, time-critical transport operation. You will schedule booked journeys, allocate vehicle types and crew with the right skills, and collaborate with hospital staff to protect KPI performance.

The role emphasizes dispatching crews, real-time demand-capacity matching, and coordinating with GPs, Nursing Homes and wards to ensure timely patient transport and efficient service