Patient Transport Call Handler – NHS Entry Path

South Central Ambulance Service NHS Foundation Trust; Otterbourne; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Holiday entitlement 27 days+

NHS Pension Scheme

CPD access within SCAS/NHS

Occupational Health support

NHS Discounts in 200+ stores

Staff networking group

Job summary

South Central Ambulance Service NHS Foundation Trust (SCAS) is seeking compassionate, customer-focused individuals to join our Patient Transport Services (NEPTS) Contact Centre in Otterbourne, Winchester as a Call Handler. This is an entry-level pathway into the Ambulance Service, with training provided and the chance to develop a career within the NHS.

You will be the first point of contact for patients, GPs and healthcare professionals, handling transport requests, updating bookings and

Qualifications

• Excellent communication skills
• Ability to remain calm under pressure
• Passion for delivering outstanding customer service

Responsibilities

• Receive and process patient transport requests via telephone
• Provide accurate information on resource arrival times
• Amend and update patient booking details
• Ensure eligibility criteria are applied fairly
• Support colleagues and contribute to a positive team environment
• Follow all audit, policy and confidentiality requirements

Skills

Excellent communication

Job description

South Central Ambulance Service NHS Foundation Trust (SCAS) is seeking compassionate, customer-focused individuals to join our Patient Transport Services (NEPTS) Contact Centre in Otterbourne, Winchester as a Call Handler. This is an entry-level pathway into the Ambulance Service, with training provided and the chance to develop a career within the NHS.

You will be the first point of contact for patients, GPs and healthcare professionals, handling transport requests, updating bookings and