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NHS Jobs; Otterbourne; On-site; GBP 21,000 - 28,000; Full time

Job summary

South Central Ambulance Service NHS Foundation Trust is seeking a Dispatcher for Non-Emergency Patient Transport in Otterbourne. The role involves coordinating patient journeys 365 days a year, with shifts starting as early as 05:00 and finishing by 01:00, on a rolling 10-week rota.

Training starts 23 November 2026; DBS checks are required. Applicants should demonstrate strong communication, customer service and data handling skills, with training provided for dispatching and transport

Qualifications

• Excellent communication and customer service skills.
• Strong IT, mapping and data handling skills.
• Experience in dispatching, transport coordination or healthcare settings desirable with training provided.

Responsibilities

• Coordinate non-emergency patient transport bookings and schedules.
• Communicate with patients, crews and hospital partners to arrange journeys.
• Work as part of a dispatch team to ensure safe, timely transport.

Skills

Communication

Customer service

Decision making

IT skills

Teamwork

Data handling

Dispatch experience

Tools

Dispatch software

Job description

About Us South Central Ambulance Service NHS Foundation Trust provides highquality nonemergency patient transport across Hampshire and Milton Keynes. Our NEPTS Contact Centre plays a crucial role in coordinating journeys for hundreds of patients per day with varying clinical needs. You will be joining a supportive team committed to delivering outstanding patientcentred care. What We Are Looking For: We welcome applicants who can demonstrate: Excellent communication and customerservice skills Confidence in handling multiple tasks and making effective decisions under pressure Strong IT, mapping and datahandling skills The ability to work as part of a team and build positive working relationships A commitment to providing a safe and highquality patient transport service Experience in dispatching, transport coordination or healthcare settings is desirable but full training will be provided. Working Pattern: Our NonEmergency Patient Transport Service operates 365 days a year. Dispatchers work between 05:00am and 01:00am, seven days per week, on a rolling 10week rota. The rota includes varying shift lengths between 6 hours and 11.5 hours; however, the pattern is static and repeats every 10 weeks, meaning your shift pattern is predictable and does not change from cycle to cycle. Your working hours will be averaged of 37.5 hours per week. Training/Start date for the role: Interviews for this role are scheduled to take place on the 6th October 2026. Training/start date will begin on the 23rd November 2026, which will be classroom based for 5 days from 08:00am until 16:00pm at Southern House, Otterbourne Winchester. This will be followed by a crew day and finally a day for eLearning. You will then move into observation shifts in the live environment before formally joining the rolling rota. Before interview an electronic type test will need to be completed. You will be sent the link for completion via email. A Standard DBS check will be required for this role. Safeguarding, Values and Conduct SCAS is committed to safeguarding children, young people and adults at risk. All staff are expected to promote and uphold the Trusts values and operate in line with policies on equality, diversity, confidentiality, infection prevention and health and safety.

South Central Ambulance Service NHS Foundation Trust

South Central Ambulance Service NHS Foundation Trust