Nhs 111 Health Advisor Full Time - Otterbourne

South Central Ambulance Service Nhs Foundation Trust; Winchester; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

NHS pay enhancements

NHS pension

27-33 days annual leave

Free parking

Employee Assistance Programme

Full-time & part-time shifts

Job summary

South Central Ambulance Service NHS Foundation Trust is seeking an NHS 111 Health Advisor based in Otterbourne. The role focuses on handling health-related calls with empathy, guiding callers through emergencies and concerns, and supporting colleagues in a fast-paced environment.

Training is provided (NHS Pathways programme) and full-time/part-time shifts are available. Office-based role with no remote working; salary starts from £13.17 per hour with NHS enhancements.

Qualifications

• Must be 18+ years old
• Good all-round education including English GCSEs or equivalent
• Right to work in the UK (no visa sponsorship)

Responsibilities

• Handle a wide range of NHS 111 calls with empathy and calm
• Guide callers through health concerns and emergencies
• Maintain professional communication and accurate information
• Support colleagues and contribute to a positive team environment

Skills

Compassion

Confidence

Clear communication

Resilience

Helper mindset

Job description

Job summary

Become an NHS 111 Health Advisor

A job with purpose, impact... and incredible rewards.

Looking for a career where you matter -- every call, every shift? Join our NHS 111 team in Otterbourne and be the calm, confident voice that helps people through some of their toughest moments.

This isn't just a job. It's meaningful, fast-paced, energising work where no two days are ever the same.

What You'll Do

You'll handle a huge variety of calls, from everyday health concerns to real emergencies. One moment you might support someone in distress, the next you're guiding a worried parent or helping someone spot the signs of a serious condition.

• Compassion
• Confidence
• Clear communication
• Resilience
• A genuine desire to help others

The Application Journey

We'll train you with a full 6-week NHS Pathways programme, giving you everything you need.

• Online Application -- tell us why you're a great fit
• Online Assessments -- listening, problem-solving & critical thinking
• Face-to-Face Interview -- your chance to shine

Role Essentials

• Based in Otterbourne (office-based only -- NO remote working)
• Must be 18+
• Right to work in the UK (no visa sponsorship available)
• Training courses available in November
• Limited full-time vacancies -- apply early!

Main duties of the job

You don't need a medical background for this role--just a genuine passion for helping others. We're looking for someone who's detail-focused, efficient, and able to balance assertiveness with empathy.

Your own wellbeing matters just as much as the care you give to others, and supporting the colleagues around you should come naturally. At SCAS, every one of us plays a key part in delivering exceptional patient care, and your contribution will be valued from day one.

If you're ready for a role that challenges you, energises you, and calls on your resilience throughout the day, we'd love to hear from you!

Ready to make a difference?

Join a team that saves lives, supports communities, and values every single person who walks through the door.

About us

Why You'll Love Working with Us

Starting at £13.17 per hour, plus generous NHS pay enhancements:

• +35% uplift (up to £17.78/hr): Saturdays & weekday nights
• +69% uplift (up to £22.26/hr): Sundays & bank holidays

And of course -- the full package of NHS benefits, including:

• 27-33 days annual leave (pro rata)
• NHS pension
• Huge national discounts (retail, travel, leisure, tech & more)
• Free parking
• Employee Assistance Programme
• Full-time & part-time shifts available

This is your chance to build an NHS career with real progression and stability.

Job responsibilities

The Recruitment Process

The recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage.

• Application online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.
• Assessment session an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
• Interview a face-to-face interview, discussing your skills, experience and providing an opportunity for you to find out more about the role.

Qualifications and Training

Essential

• Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role
• For safeguarding reasons this role is only open to people aged over 18 years of age

Desirable

• NHS Pathways Trained
• NVQ 2/3 Customer Services or equivalent demonstrable experience

Knowledge and Experience

Essential

• Experience in a customer/patient services environment, dealing with the members of the general public
• Experience of using a computerised system
• Experience of using a telephone as a regular means of communication in a work environment

Desirable

• Experience in a call centre environment
• Geographical knowledge of the operational area
• Experience of working rotating shifts
• Previous experience of working in the voluntary or health sector
• Previous experience of patient care
• Knowledge of first aid and/or anatomy

For full information on the role and essential and desirable criteria, please see the links to Job Description and Person Specification to the right of the advert.

Disability support

If you have any queries relating to disability and the role or recruitment process, get in touch at [e-mail]

Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.

Please note, staff affected by the internal corporate review may be considered ahead of other applicants, depending on their at risk status (please see Organisational Change Procedure and Redeployment)

Flexible working requests will be considered in line with business requirements

Person Specification

Qualifications

Essential

• Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role

Desirable

• NHS Pathways Trained
• NVQ 2/3 Customer Services or equivalent demonstrable experience

Knowledge

Essential

• Experience in a customer/patient services environment, dealing with the members of the general public
• Experience of using computerised systems
• Experience of using a telephone as a regular means of communication in a work environment

Desirable

• Experience in a call centre environment
• Geographical knowledge of the operational area
• Experience of working rotating shifts
• Previous experience of working in the voluntary or health sector
• Previous experience of patient care
• Knowledge of first aid and/or anatomy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: South Central Ambulance Service NHS Foundation Trust

Address: Southern House, Sparrowgrove, Winchester, SO21 2RU, United Kingdom

Employer's website: https://scasjobs.co.uk/

Employer contact details

For questions about the job, contact: CCC Recruitment

[e-mail]

01869365000