Patient Transport Call Handler — NHS Pension & CPD

South Central Ambulance Service NHS Foundation Trust; Otterbourne; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

NHS Pension Scheme

CPD within SCAS and NHS

Wellbeing support

Discounts

Staff networking group

Job summary

South Central Ambulance Service NHS Foundation Trust in Otterbourne (Winchester) is recruiting compassionate Call Handlers for our Patient Transport Services. You will be the first point of contact for patients, GPs and healthcare professionals, handling transport requests, updating bookings, and providing real-time ETA information.

Training is provided, and you’ll work as part of a supportive team guided by our Caring, Professional and Honest values.

Qualifications

• Compassionate and customer-focused individuals sought.
• Strong communication and listening skills are essential.
• Ability to remain calm and professional in difficult situations.

Responsibilities

• Receive and process patient transport requests via telephone.
• Provide accurate information on resource arrival times and bookings.
• Amend and update patient booking details as needed.
• Ensure eligibility criteria are applied fairly.
• Support colleagues and contribute to a positive team environment.
• Follow audit, policy and confidentiality requirements.

Skills

Communication skills

Calm under pressure

Customer service

Job description

South Central Ambulance Service NHS Foundation Trust in Otterbourne (Winchester) is recruiting compassionate Call Handlers for our Patient Transport Services. You will be the first point of contact for patients, GPs and healthcare professionals, handling transport requests, updating bookings, and providing real-time ETA information.

Training is provided, and you’ll work as part of a supportive team guided by our Caring, Professional and Honest values.