Patient Support Specialist - Hybrid (Online Doctor)

Boots UK; England; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free counselling and support

Job summary

A leading healthcare retail company is looking for a Customer Support Team Specialist to join their Boots Online Doctor team. This full-time role offers hybrid working in Islington, combining in-office and remote days. The successful candidate will provide exceptional support to patients and collaborate with clinical teams. Key requirements include solid experience in customer support, strong communication skills, and a proactive approach to problem-solving. A positive and inclusive working environment is fostered, with various employee benefits including discounts and a retirement savings plan.

Qualifications

• Solid experience providing customer support or call centre experience.
• Strong written and verbal communication skills.
• Address the root causes of issues and improve processes.
• Understand key drivers for customer satisfaction.
• Ability to suggest further investigative steps.

Responsibilities

• Assist patients with queries during their treatment journey.
• Provide customer care excellence through various channels.
• Work in a fast-paced environment supporting patients and team.

Skills

Customer support experience

Strong communication skills

Problem-solving abilities

Ability to improve processes

Technical troubleshooting

Empathy

Job description

A leading healthcare retail company is looking for a Customer Support Team Specialist to join their Boots Online Doctor team. This full-time role offers hybrid working in Islington, combining in-office and remote days. The successful candidate will provide exceptional support to patients and collaborate with clinical teams. Key requirements include solid experience in customer support, strong communication skills, and a proactive approach to problem-solving. A positive and inclusive working environment is fostered, with various employee benefits including discounts and a retirement savings plan.