Patient Support Leader: Coach, Care & Performance (Hybrid)

Montu UK; Greater London; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Enhanced maternity and paternity pay

Opportunities for development and growth

Dynamic and supportive work environment

Job summary

A leading digital health company in the UK seeks a Patient Support Team Lead to guide a high-performing team in a hybrid role. Responsibilities include overseeing patient support operations, ensuring compassionate care, and monitoring key performance indicators. Ideal candidates have a background in health or pharmacy, with proven leadership skills in a busy environment. This role offers opportunities for development and a supportive work culture, alongside competitive benefits including annual leave and enhanced parental pay.

Qualifications

• Background in health, pharmacy or patient support required.
• Experience in high volume, fast-paced inbound call center environments.
• Ability to manage teams of up to 30 staff.

Responsibilities

• Lead and motivate a team of Patient Support Coordinators.
• Oversee daily workflows for efficient handling of patient queries.
• Monitor KPIs and implement service improvements.
• Ensure compliance with relevant regulations and CQC standards.

Skills

Team leadership

Customer service

Communication skills

Organizational skills

Digital platform usage

Chat handling

Attention to detail

Job description

A leading digital health company in the UK seeks a Patient Support Team Lead to guide a high-performing team in a hybrid role. Responsibilities include overseeing patient support operations, ensuring compassionate care, and monitoring key performance indicators. Ideal candidates have a background in health or pharmacy, with proven leadership skills in a busy environment. This role offers opportunities for development and a supportive work culture, alongside competitive benefits including annual leave and enhanced parental pay.