Patient Coordinator / Sales Support Administrator

Healthium Clinics; Henley-on-Thames; On-site; GBP 29,000 - 35,000; Full time

Job summary

Healthium Clinics is seeking a Patient Coordinator / Sales Support Administrator to blend warm customer service with precise administration and proactive enquiries handling. You will manage the patient journey from first enquiry through to consultation booking, treatment coordination and ongoing engagement.

Respond to calls, emails, website and social inquiries with clear information, guiding suitable enquiries toward booked consultations or treatments, while maintaining CRM records and

Qualifications

• Experience in patient coordination or sales support.
• Experience in a clinic/healthcare environment would be advantageous.
• Excellent communication and rapport-building skills.
• Strong organisation and multi-tasking abilities.
• Confident communicator who can convert enquiries into bookings.

Responsibilities

• Act as warm, professional first point of contact across telephone, email, website and social channels.
• Guide patients from initial enquiry to consultation booking and treatment coordination.
• Schedule appointments, coordinate clinician availability and clinic rotas.
• Provide clear information on services, pathways and pricing; escalate clinical questions.
• Build strong patient relationships to encourage loyalty and referrals.
• Follow up leads promptly via phone, email and other agreed channels to maximise conversion.
• Support lead nurturing, reactivation, reminders and promotional activity.
• Maintain accurate CRM records, next actions and follow-up dates.

Skills

Customer service

Administration

CRM

Communication

Organisation

Lead follow-up

Sales support

Relationship building

Data entry

MS Office

Job description

Patient Coordinator / Sales Support Administrator

We have great opportunity to join our team at Healthium Clinics, for a confident, organised and customer-focused professional who enjoys providing a premium patient experience while supporting bookings, enquiries, CRM administration and commercially focused follow-up activity. If you've also worked in the following roles, we'd also like to hear from you: Patient Coordinator, Patient Administrator, Sales Support Administrator, Sales Administrator, Customer Service Administrator, Clinic Administrator, Healthcare Administrator, Front of House Administrator, Customer Service Advisor, Client Services Advisor

SALARY: £32,000 per annum + Benefits

LOCATION: Henley-on-Thames, Oxfordshire

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

This is an excellent opportunity for a Patient Coordinator / Sales Support Administrator who can combine warm, professional customer service with strong organisation, accurate administration and a confident approach to enquiry handling. As the Patient Coordinator / Sales Support Administrator, you will manage the patient journey from first enquiry through to consultation booking, treatment coordination, follow-up and ongoing engagement. You will respond to telephone, email, website and social media enquiries, providing clear information and helping suitable enquiries progress towards booked consultations or treatments. The Patient Coordinator / Sales Support Administrator will also maintain CRM records, coordinate appointments, support front-of-house administration and help improve response times, booking processes and the overall patient experience.

ABOUT US

Healthium Clinics is a private medical clinic specialising in the latest anti-aging and medical treatments designed to improve your health and wellbeing. Based in the elegant Badgemore Park, our luxurious treatment rooms have ample private parking and a discrete entrance, with appointments to suit your busy schedule. Our experienced and qualified medically led team work closely with you to achieve great results.

DUTIES

• Patient Enquiry Management: Act as a warm, professional and knowledgeable first point of contact for prospective and existing patients across telephone, email, website and social channels
• Patient Journey Coordination: Guide patients from initial enquiry and consultation booking through to treatment coordination, follow-up and ongoing engagement
• Appointment Scheduling: Coordinate appointments, clinician availability and clinic rotas to support an efficient patient experience
• Service Information: Provide clear, timely information on services, treatment pathways, pricing and next steps, escalating clinical questions to the appropriate clinician
• Relationship Building: Build strong patient relationships that encourage trust, repeat visits, referrals and long-term loyalty
• Enquiry Follow-Up: Follow up leads promptly and consistently using telephone, email and other agreed channels to maximise conversion
• Sales Support: Support lead nurturing, previous-enquiry follow-up, patient reactivation, treatment reminders and relevant promotional activity
• CRM Administration: Maintain accurate CRM records, next actions and follow-up dates so that viable enquiries are not lost
• Performance Tracking: Track lead sources, conversion rates, bookings and sales performance, sharing useful feedback on lead quality and campaign effectiveness
• Front-of-House Support: Support the smooth day-to-day running of the clinic, including front-of-house administration and coordination with clinicians
• Confidential Records: Handle information professionally and confidentially, maintaining accurate records and following relevant policies, procedures and data-protection requirements
• Process Improvement: Look for practical ways to improve the patient journey, response times, booking processes and overall commercial performance

CANDIDATE REQUIREMENTS

• Previous experience in patient coordination, sales support, customer service, account management or a similar commercially focused role
• Experience in a clinic, healthcare, aesthetics, wellness or premium service environment would be advantageous
• Confident communicator who is comfortable speaking to prospective customers and asking for the booking or sale
• Able to build rapport quickly, understand customer needs and convert enquiries into action
• Highly organised, responsive and able to manage multiple patient journeys, follow-ups and priorities at the same time
• Commercially minded, target aware and motivated by delivering excellent service alongside revenue growth
• Strong written and verbal communication skills, with a polished and professional manner
• Confident using CRM systems and Microsoft Office applications including Outlook, Word and Excel
• Discreet and trustworthy when handling confidential patient and business information
• Self-motivated, resilient and comfortable working in a fast-paced