Patient Support & Appointments Coordinator

NHS Professionals; Exeter; On-site; GBP 16,000 - 18,000; Part time

Job summary

NHS Professionals is seeking an Operational Support Administrator to support the FORCE Cancer Centre in Exeter. The role involves coordinating benefits and counselling appointments, data entry, and signposting, with empathetic support for service users.

The position is part-time (3 days/22.5 hours per week) with an ASAP start and end date 31 December 2026, located at FORCE Cancer Centre, Barrack Road, EX2 5DW. NHS Band 3 pay £14.05 per hour.

Responsibilities

• Responsible for the smooth running of the benefits service appointment system
• Monitor services daily to ensure full utilisation of slots and escalate issues to Line Manager
• Maintain contact with Support Service staff to ensure sessions run smoothly within maximum capacity and appropriate bookings
• Liaising with service users by phone, email and face-to-face to book in appointments for a range of support services
• Liaising with external agencies such as the Citizens Advice service to make referrals to their service
• Ensure that all relevant data is collected and shared appropriately in referrals
• Enter data relating to service users on FORCE database and use appropriate referral networks for support services
• Collecting available appointment time slots from the counselling team
• Liaising with service users by phone, email and face-to-face to book in counselling appointments with named counsellors
• Signposting of service users to other external services where relevant
• Ensure accurate and up-to-date client's details are maintained on FORCE information systems in line with Trust/FORCE Information Governance policy
• Maintain clients' records and files in line with FORCE Policy
• Record appointment outcomes accurately onto the FORCE database
• Archive notes, following data protection and FORCE guidelines
• To use own initiative to prioritise daily workload of self to meet the changing demands of the service
• To use own initiative to prioritise daily workload of self to meet the changing demands of the service.
• Work within FORCE/Trust policies, including those of confidentiality, data protection, health and safety, fire precaution and annual appraisal.

Job description

NHS Professionals is seeking an Operational Support Administrator to support the FORCE Cancer Centre in Exeter. The role involves coordinating benefits and counselling appointments, data entry, and signposting, with empathetic support for service users.

The position is part-time (3 days/22.5 hours per week) with an ASAP start and end date 31 December 2026, located at FORCE Cancer Centre, Barrack Road, EX2 5DW. NHS Band 3 pay £14.05 per hour.