Patient Services & Triage Specialist

NHS Jobs; Rugby; On-site; GBP 26,000 - 34,000; Full time

Job summary

Coventry and Warwickshire Partnership Trust is seeking a dedicated administrator to manage online triage systems and process triage requests with urgency-aware routing according to protocols. You will identify risks and escalate where appropriate to protect patient safety.

You will also handle NHS App support, GDPR compliance, and data protection, maintaining data quality and supporting legal documentation processes, while collaborating with clinicians and teams to ensure confidentiality and

Responsibilities

• Online triage systems management and processing online triage requests
• Safely allocating patient queries according to urgency and practice protocols
• Identifying risk and escalating where appropriate
• Clinical Coding understanding and applying accurate clinical coding to patient records
• Ensuring data quality to support patient care and reporting
• Maintaining consistency and attention to detail in coding processes
• Prescription queries handling patient queries relating to prescriptions in line with practice procedures
• Liaising with clinicians and pharmacies to resolve issues
• Recognising urgent medication requests and escalating appropriately
• NHS App support and assisting patients with NHS App set-up and access
• Supporting patients with identity verification and troubleshooting access issues
• Helping patients understand and use NHS App features appropriately
• Legal Documentation & GDPR Compliance handling sensitive patient information in accordance with GDPR regulations
• Supporting administrative processes relating to legal documentation (e.g. subject access requests, consent forms)
• Maintaining strict confidentiality and understanding the importance of data security
• Identifying and appropriately escalating any data protection concerns
• Professional Responsibilities adhering to all practice policies, procedures, and protocols
• Maintain confidentiality and comply with data protection legislation at all times
• Work collaboratively as part of a team, contributing to a supportive working environment
• Demonstrate accountability and openness, including reporting errors or risks appropriately
• Participate in training, team meetings, and continuous improvement initiatives

Job description

Coventry and Warwickshire Partnership Trust is seeking a dedicated administrator to manage online triage systems and process triage requests with urgency-aware routing according to protocols. You will identify risks and escalate where appropriate to protect patient safety.

You will also handle NHS App support, GDPR compliance, and data protection, maintaining data quality and supporting legal documentation processes, while collaborating with clinicians and teams to ensure confidentiality and