Patient Services Officer

NHS Jobs; Rugby; Vor Ort; GBP 26.000 - 34.000; Vollzeit

Zusammenfassung

Coventry and Warwickshire Partnership Trust is seeking a dedicated administrator to manage online triage systems and process triage requests with urgency-aware routing according to protocols. You will identify risks and escalate where appropriate to protect patient safety.

You will also handle NHS App support, GDPR compliance, and data protection, maintaining data quality and supporting legal documentation processes, while collaborating with clinicians and teams to ensure confidentiality and

Aufgaben

• Online triage systems management and processing online triage requests
• Safely allocating patient queries according to urgency and practice protocols
• Identifying risk and escalating where appropriate
• Clinical Coding understanding and applying accurate clinical coding to patient records
• Ensuring data quality to support patient care and reporting
• Maintaining consistency and attention to detail in coding processes
• Prescription queries handling patient queries relating to prescriptions in line with practice procedures
• Liaising with clinicians and pharmacies to resolve issues
• Recognising urgent medication requests and escalating appropriately
• NHS App support and assisting patients with NHS App set-up and access
• Supporting patients with identity verification and troubleshooting access issues
• Helping patients understand and use NHS App features appropriately
• Legal Documentation & GDPR Compliance handling sensitive patient information in accordance with GDPR regulations
• Supporting administrative processes relating to legal documentation (e.g. subject access requests, consent forms)
• Maintaining strict confidentiality and understanding the importance of data security
• Identifying and appropriately escalating any data protection concerns
• Professional Responsibilities adhering to all practice policies, procedures, and protocols
• Maintain confidentiality and comply with data protection legislation at all times
• Work collaboratively as part of a team, contributing to a supportive working environment
• Demonstrate accountability and openness, including reporting errors or risks appropriately
• Participate in training, team meetings, and continuous improvement initiatives

Jobbeschreibung

Additional Specifications of the Job Online Triage Systems Managing and processing online triage requests Safely allocating patient queries according to urgency and practice protocols Identifying risk and escalating where appropriate Clinical Coding Understanding and applying accurate clinical coding to patient records Ensuring data quality to support patient care and reporting Maintaining consistency and attention to detail in coding processes Prescription Queries Handling patient queries relating to prescriptions in line with practice procedures Liaising with clinicians and pharmacies to resolve issues Recognising urgent medication requests and escalating appropriately NHS App Support Assisting patients with NHS App set-up and access Supporting patients with identity verification and troubleshooting access issues Helping patients understand and use NHS App features appropriately Legal Documentation & GDPR Compliance Handling sensitive patient information in accordance with GDPR regulations Supporting administrative processes relating to legal documentation (e.g. subject access requests, consent forms) Maintaining strict confidentiality and understanding the importance of data security Identifying and appropriately escalating any data protection concerns Professional Responsibilities Adhere to all practice policies, procedures, and protocols Maintain confidentiality and comply with data protection legislation at all times Work collaboratively as part of a team, contributing to a supportive working environment Demonstrate accountability and openness, including reporting errors or risks appropriately Participate in training, team meetings, and continuous improvement initiatives ------------------------------------------------------------------------------------------- At Whitehall, how you work matters just as much as what you do. We are specifically looking for someone who: Manages emotions exceptionally well. You remain calm, balanced, and professional, even in highly pressured or emotional situations Handles conflict constructively andcan navigate difficult conversations with empathy, clarity, and confidence Recognise patterns, notice discrepancies, and appropriately raise concerns to support patient safety You are open, transparent, and willing to acknowledge your own mistakes in the interest of learning and improving You actively support colleagues, put patient and team first, contributing positively to the working environment Act with integrity consistently do the right thing, even when it is challenging

Coventry and Warwickshire Partnership Trust