Patient Services Support Specialist- Full Time

SecuriCare (Medical) Limited; High Wycombe; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

In dieser spannenden Rolle bei einem führenden Anbieter von Stoma-Produkten unterstützen Sie ein Team von Patient Development Specialists. Ihre Aufgaben umfassen die Bearbeitung von Bestellungen, die Durchführung von Erinnerungsgesprächen mit Patienten und die Sicherstellung einer hohen Genauigkeit bei der Verarbeitung elektronischer Rezepte. Diese Position bietet Ihnen die Möglichkeit, in einem dynamischen Umfeld zu arbeiten und Ihre Kommunikationsfähigkeiten zu nutzen, um erstklassigen Kundenservice zu bieten. Nach erfolgreicher Einarbeitung haben Sie die Möglichkeit, im Homeoffice zu arbeiten, was Ihnen Flexibilität und eine ausgewogene Work-Life-Balance bietet.

Benefits

Betriebliche Altersvorsorge

Medizinische Rückerstattungspläne

Lebensversicherung

Kostenloses Parken vor Ort

Subventionierte Kantine

Fahrrad-Leasing

Mitarbeiter-Referral-Programm

Kostenlose jährliche Grippeimpfung

Rabatte auf ausgewählte Produkte und Dienstleistungen

Mitarbeiterhilfe-Programm – Gesundheit und Wohlbefinden

Qualifications

• Erfahrung im Kundenservice und telefonischer Kommunikation ist erforderlich.
• Hohe Genauigkeit und organisatorische Fähigkeiten sind entscheidend.

Responsibilities

• Verarbeitung elektronischer Rezepte und Organisation der Lieferung von Materialien.
• Durchführung von Erinnerungsgesprächen mit Patienten zur Bestellung von Materialien.

Skills

Kundenservice

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Genauigkeit

Telefonische Kommunikation

Zielorientierung

Tools

MS Office

Job description

You will be working for SecuriCare (Medical) Limited, a Home Delivery Service for stoma products. Working to support a team of Patient Development Specialists, this busy and varied role will involve you in all aspects of administration and telephone work. You will deliver excellent customer service to internal/external customers. You will have a high level of accuracy as this role is to ensure that all scripts are handled and checked effectively and efficiently to provide the business with full payment monthly. You will ensure all work is completed and up to date by month end to ensure payment can be made. Your duties will also involve phoning patients to remind them to place their orders, arranging delivery of their supplies, and calling GP surgeries to discuss prescriptions while being available to take incoming calls. You will work to targets as set by your Team Leader.

You will behave in a professional manner at all times and build professional relationships with customers that will enhance the Company’s quality image.

Office-based; however, following successful training, post holders will be able to apply to work remotely on an 80/20 split (80% office, 20% home).

Main Duties and Responsibilities:

• Processing electronic prescriptions and liaising with patients to arrange delivery of supplies.
• Reminder calls to patients to order supplies.
• Processing orders.
• Working to targets set by Team Leader.
• Performing other duties as may be reasonably requested by Team Leader.
• Maintaining a high level of accuracy.
• Methodical approach to work.
• Able to work under pressure.
• Reliable, inquisitive, and enthusiastic.
• Excellent telephone manner.
• Excellent communication, both oral and written.
• Good organizational skills.
• Experience of MS Office.
• Telephone-based customer service background.
• Experience working to targets.

Benefits:

• Contributory Pension Scheme.
• Medical Cash Back Plan.
• Life Assurance.
• Onsite free car parking.
• Subsidised staff canteen.
• Cycle to work scheme.
• Employee Referral Scheme.
• Free yearly flu vaccination.
• Discounts on selected products and services.
• Employee Assistance Programme – Health and Wellbeing.

If you require any assistance or adjustments when applying for a position or attending an interview, please e-mail us at [e-mail] or call us at 01628 859726, and one of our team members will be happy to assist you.

Patient Services Support Specialist - Full Time

Location: Loudwater, High Wycombe

Full time: 37.5 hours/week: Monday to Friday: 7.5 hours/day from 9 am to 6:00 pm

Closing date for applications: 31st March 2025

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