Retinal Clinic Admin Coordinator

East Lancashire Hospitals NHS Trust; Lancashire; On-site; GBP 21,000 - 26,000; Full time

Job summary

East Lancashire Hospitals NHS Trust is seeking an experienced administrative assistant to provide confidential support to nursing teams, manage the reception, answer calls, and arrange patient appointments including Diabetic Macular and Retinal clinics and injections.

The role requires strong IT skills with Cerner and EMIS, proficiency in Microsoft Office, and excellent communication and teamwork to handle sensitive situations in a hospital environment.

Qualifications

• English language and maths GCSE as required.
• NVQ level 2/3 in Customer Care and NVQ level 2 in Business & Admin or equivalent.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Experience with EMIS/CERNER hospital admin systems and internet/email.

Responsibilities

• Manage confidential administrative tasks and reception duties.
• Answer calls, book appointments, download referrals, print for Triage.
• Arrange appointments for Diabetic Macular and Retinal clinics and injections.
• Maintain high-quality patient administration using EMIS and CERNER.

Skills

Administrative skills

Booking knowledge

IT literacy

Cerner

EMIS

Microsoft Office

Communication skills

Teamwork

Education

GCSE English

GCSE Maths

NVQ 2 in Customer Care

NVQ 3 in Customer Care

NVQ 2 in Business & Admin

Tools

Cerner

EMIS

Microsoft Office

Job description

East Lancashire Hospitals NHS Trust is seeking an experienced administrative assistant to provide confidential support to nursing teams, manage the reception, answer calls, and arrange patient appointments including Diabetic Macular and Retinal clinics and injections.

The role requires strong IT skills with Cerner and EMIS, proficiency in Microsoft Office, and excellent communication and teamwork to handle sensitive situations in a hospital environment.