Patient Services & Reception Administrator

Leeds and York Partnership NHS Foundation Trust; Leeds; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Hybrid or flexible working

Job summary

Leeds and York Partnership NHS Foundation Trust is seeking an motivated Administrator to join the outpatient reception team. The post involves delivering a professional first point of contact for patients, visitors and staff, with responsibilities covering greeting, information provision and basic administrative support in a busy healthcare setting.

You will be part of a dedicated team, working closely with the Team Coordinator.

Qualifications

• Experience with Microsoft Office and core office applications (Word/Outlook).
• Excellent communication and interpersonal skills with patients, visitors and colleagues.
• Understanding of handling confidential information and data protection.
• RSA2 or equivalent word processing qualification is desirable.
• Knowledge of email, telephone and photocopying systems.
• Experience in a similar administrative post is beneficial.

Responsibilities

• Greet and direct visitors, directing them to the appropriate department or staff.
• Answer and manage incoming telephone enquiries with clear messaging.
• Provide high-quality administrative support to clinical and operational teams.
• Maintain confidentiality and support documentation management.
• Support day-to-day office operations and maintain an organised reception area.

Skills

Communication

Organisation

Customer service

Confidentiality

Tools

Microsoft Word

Outlook

Excel

Job description

Leeds and York Partnership NHS Foundation Trust is seeking an motivated Administrator to join the outpatient reception team. The post involves delivering a professional first point of contact for patients, visitors and staff, with responsibilities covering greeting, information provision and basic administrative support in a busy healthcare setting.

You will be part of a dedicated team, working closely with the Team Coordinator.