Patient Concierge & Front Desk Receptionist

Nuffield Health Guildford Hospital; Guildford; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Pension options

Retail discounts

Job summary

Nuffield Health Guildford Hospital is seeking a Receptionist to join our team on a full-time basis. The role involves welcoming patients, handling enquiries, booking appointments and supporting clinical staff in a busy hospital environment.

You will need excellent communication and IT skills, with experience in healthcare administration or reception preferred. The position offers a supportive team and opportunities to develop in a leading healthcare charity.

Qualifications

• Excellent communication and customer service skills.
• Experience in healthcare administration or reception is preferred.
• Ability to explain sensitive information clearly and empathetically.

Responsibilities

• Help people feel comfortable when they visit your department
• Use empathy and customer service to build positive relationships
• Answer the phone, handle inquiries and book appointments
• Welcome patients in person and direct them to changing or waiting areas
• Work with colleagues to ensure the department runs smoothly
• Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions

Skills

Communication skills

IT skills

Keyboard skills

Tools

IT systems

Job description

Nuffield Health Guildford Hospital is seeking a Receptionist to join our team on a full-time basis. The role involves welcoming patients, handling enquiries, booking appointments and supporting clinical staff in a busy hospital environment.

You will need excellent communication and IT skills, with experience in healthcare administration or reception preferred. The position offers a supportive team and opportunities to develop in a leading healthcare charity.