Patient Services - Receptionist

GenesisCare; Milton Keynes; On-site; GBP 22,000 - 26,000; Full time

Job summary

GenesisCare UK is seeking a Patient Services Receptionist for their Milton Keynes cancer care centre. In this role, you will provide exceptional patient care, manage reception duties, and support administrative tasks. This position offers a 12-month fixed-term contract with competitive benefits, including annual leave and private medical coverage.

Benefits

25 days of annual leave plus bank holidays

Complimentary private medical and dental coverage

Company Contributory Pension Scheme

Exclusive retail discounts

Qualifications

• Experience in a busy reception area.
• Excellent communication skills.
• Experience in a customer-focused environment.

Responsibilities

• Meet and greet patients, staff, doctors, and visitors.
• Cover reception and participate in all reception duties.
• Maintain accurate records of patient details.

Skills

Communication

Customer Service

Relationship Building

Empathy

Tools

MS Office

Job description

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world .

Are you ready to embark on an exciting journey as a Patient Services Receptionist at our state-of-the-art cancer care centre located in Milton Keynes? Join our dedicated team at GenesisCare UK and be part of something extraordinary.

Please note: This position is offered on a 12 month fixed-term contract.

The Role:

As a Patient Services Receptionist with us, you'll play a pivotal role in providing excellent patient care to patients, efficient and professional receptionist duties and general administrative support as and when required. This is your opportunity to make a meaningful impact and develop your career.

What You'll Do:

• Meet and greet patients, staff, doctors and visitors
• Cover reception and participate in all reception duties
• Ensure all patients experience the highest levels of service at all times
• Patient liaison in waiting area – completion of paperwork, signposting, communication of delays, taxi service etc
• Maintain accurate and complete records of patient details in line with the agreed processes within GenesisCare
• Actively queue patients into MOSAIQ upon arrival to support wait time tracking

What You'll Have:

Experience and skills:

• Experience of looking after a busy reception area
• Have excellent communication skills
• Experience in a customer focused environment
• Evidence of effective staff liaison and co-operative working
• Evidence of an empathetic approach to patients and or customers
• Experience with resolving complaints satisfactorily
• Strong relationship building skills
• Experience within a diverse range of administrative roles

Qualifications and Knowledge:

• Be proficient in all MS office packages including, but not limited to, Word, Excel & Outlook
• Previously worked within the healthcare sector preferred, not essential

Why Choose GenesisCare:

Discover what's in store for you when you join the GenesisCare UK team:

• Shape your work-life balance with 25 days of annual leave, plus bank holidays, and the option to buy more or sell back annual leave.
• Prioritise your well-being with complimentary private medical and dental coverage, access to Employee Assistance Program, and Income Protection.
• Access our world-class radiotherapy - free to you and your immediate family, if required.
• Secure your future with a competitive Company Contributory Pension Scheme.
• Nurture your mental health and well-being through our well-being community, with access to Babylon Health and Headspace Wellbeing.
• Enjoy hassle-free commutes with free parking at most of our centres.
• Treat yourself with exclusive retail discounts.

Who We Are:

GenesisCare UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care. Through innovative, personalised treatments, we are enhancing patient quality of life, life expectancy, and overall survival rates.

We are a team of over 600 highly trained physicians, healthcare professionals and support staff operating 14 specialist outpatient cancer centres across the UK. Our aim is to provide world-class care, offering the latest proven treatments including advanced diagnostics, medical oncology, radiotherapy, and Theranostics.

We take an integrated approach to cancer care, focusing on treating the whole patient, not just the cancer. Our personalised treatment programmes include wellbeing services in partnership with Penny Brohn UK and exercise medicine, proven to enhance patient outcomes.

Collaborating with universities and leading clinicians globally, we're dedicated to researching and developing improved cancer treatments. Our UK clinical trials programme aims to broaden access to new therapies.

We’re passionate about innovation and working together to make great things happen. We make significant investments in our employees to provide opportunities for growth, learning, and development within their roles.

Join GenesisCare UK and shape your future, while shaping the future of cancer care.

GenesisCare is an Equal Opportunity Employer.